Shopeefood - Delivery Operations, Driver Support

3 weeks ago

Ho Chi Minh City, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Deliver supporting solution & violation penalty to Shipper according to Department’s Standard Operation Process (SOP).
- Handle Shipper’s support tickets in time, ensuring Shipper’s experience.
- Understand current SOP of Shipper support and propose updates if needed to Team Lead.
- Other ad-hoc and on-demand tasks assigned from Team Lead.

**Requirements**:

- Bachelor’s Degree in Transportation/ Communications or equivalent educational experience.
- Minimum 1 year of working experience
- Knowledge of ticket handling systems, office programs.
- Have a passion working with people.
- Teamwork with high collaboration with all departments.
- Proactive and open mindset, quick adaptation to situations & dealing smartly with high workload.
- Working in e-commerce and logistics industries are highly preferred.

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