Driver Supply Management Analyst
1 day ago
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Work closely with the Area Operations team in driving initiatives related to performance management and nurture driver capacity that align with strategic growth plans for each region/city.
- Research/develop a deep understanding of food/express delivery services to identify operational issues, implement initiatives to improve drivers/orders performance.
- Evaluate business metrics, deliver effective presentations of findings, create a visual display of quantitative information to seek solutions with relevant stakeholders.
- Evaluate the economic and strategic costs and benefits of driver incentives and work with relevant stakeholders to execute those business optimization/growth strategies.
- BAU & expansion driver planning & recruiting.
**Requirements**:
- 3+ years of experience with proven business impact
- Advanced Excel skills (SQL is a plus)
- Great attention to detail, excellent data sense and communication with different stakeholders with experience in project management
- Able to draw up the project plans, dependencies, and communicate across the involved parties to align everyone across the scopes and timeline
- Able to structure the issue, define the problem statements and corresponding hypothesis/ analytical direction, before presenting to relevant stakeholders in a user-centric manner
- Good command of English to coordinate with stakeholders from across the regions
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