Food & Beverage Manager

2 months ago

Hà Nội, Vietnam Movenpick Living West Hanoi Full time

**Hạn nộp**: 15/11/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Cầu Giấy - Hà Nội
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub
Ngành nghề
Ẩm thực
Vị trí
N/A
Cập nhật
14/10/2024 17:31
MÔ TẢ CÔNG VIỆC
Business Performance
- Plan for outlet budget and review forecast on revenue and expenditure on monthly basic
- Analyze and submit month-end reports and identify deviation from business plan goals
- Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet
- Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion
- Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget.
- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
- Create and update all restaurant online/offline information alongside Marketing department, and distribute necessary information and write-ups internally and externally.

Operation
- Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
- Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
- Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service
- Supervise the maintenance of service standards during banquet service operations
- Engage and obtain guests’ feedback during operations to ensure satisfaction
- Handle guests’ complaints and comments tactfully and efficiently
- Communicate regularly to all team members regarding guest feedbacks, satisfaction and dissatisfaction received
- Handle all administration work pertaining to cashier/bar operation requirement and company’s policies
- Maintain department communication logbook and updated notice board
- Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests
- Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
- Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
- Ensure that health, safety and security procedures are in place in the outlet
- Attend all briefings, meetings and trainings as assigned by management
- Perform proper handover and communication to the next shift
- Assist other food & beverage outlets with their operations during peak times or when required
- Implement appropriate and effective measures to keep costs and expenses within budget.
- Rostering and scheduling staff.
- Create, update and maintain all SOPs, according to Director’s instructions.
- Manage all aspects of F&B Operations, including, restaurant service operations (breakfast, lunch, executive lounge, dinner, Bar, Events); communication with culinary team; rosters across hotels, etc.
- Monitor the quality and quantity of all food and beverage items served, inventory management and report routinely.

Team Management
- Interview, select and recruit outlet employees
- Identify and develop team members with potential
- Conduct performance review with the team
- Constantly monitor team members’ appearance, attitude and degree of professionalism
- Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
- Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
- Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Customer Service
- Preserve excellent levels of internal and external customer service.
- Identify customers needs and respond proactively to all of their concerns.
- Establish good rapport with guests, maintain good relationships and handle all feedback, requests and enquiries on food, beverage and service.
- Entertaining guests in a consistent, professional and positive attitude.

QUYỀN LỢI ĐƯỢC HƯỞNG
Attractive salary and 100% service charge during probation period
Social insurance, health insurance and other benefits
Uniforms, laundry, free shift meals
Opportunities to grow within our property and across the world
YÊU CẦU CÔNG VIỆC
Knowledge and Experienc

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