Director of Food and Beverage

2 weeks ago

Hà Nội, Vietnam Pan Pacific Hotels Group Full time

**Vietnam***

**Pan Pacific Hanoi***

**Food & Beverage***

**Job Grade**:

Full Time

**_About us_**
- Situated at the edge of the city center, Pan Pacific Hanoi provides a harbour of tranquil balance in bustling Hanoi, with 328 fully-furnished rooms and suites presented magnificent views of the poetic West Lake, and an array of recreational facilities furnished with thoughtful touches for your complete relaxation. Especially, Pan Pacific Hanoi is well-known for delectable fusion of Western and Eastern cuisines in Pacifica Restaurant (all-day dining), Ming Restaurant (Cantonese cuisines), Song Hong Bar and the panoramic rooftop bar The Summit promising the finest dining experience to your stay._

**_ Our People & Culture_**
- People are at the heart of our business, and great people make all the difference. At Pan Pacific Hanoi, it is a celebration of diversity, where each associate is valued for providing gracious and dependable hotel experience that brings out the best in people and at every occasion. We take ownership and pride in everything we do as one united team and foster friendly, fun and trustworthy working relationships._

The Role

**1. Leadership and Management**:

- Direct, lead, and manage all operational activities of the Restaurant, Bar, Room Service, Banquets, and Kitchen within the hotel.
- Provide clear and effective leadership to departmental managers and staff, fostering a collaborative and high-performance work environment.
- Oversee the development of all budgets, forecasts, and schedules in line with the hotel's business plan, ensuring financial targets are met or exceeded.
- Implement guidelines, policies, and procedures for the operating departments to maintain consistency and quality in service delivery.
- Establishes goals including performance goals, budget goals, team goals, etc.
- Manages department controllable expenses including food costs, supplies, and equipment.

**2. Operations and Meetings**:

- Guide operations and establish a work environment conducive to achieving departmental and hotel goals and objectives.
- Conduct daily briefings with team members to communicate current key activities and objectives, fostering engagement and alignment.
- Attend all scheduled meetings as an integral part of the hotel's business team, actively contributing with proper preparation and insight.
- Provides the directions and manages day-to-day operations, ensuring the quality, and standards, and meeting the expectations of the customers on a daily basis.
- Interacts with relevant departments on training regarding food knowledge and menu composition.
- Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, and monitoring processes and procedures related to safety.

**3. Human Resources and Communication**:

- Interview, select, train, appraise, coach, counsel, and discipline departmental employees/managers according to company standards, ensuring a skilled and motivated workforce.
- Effectively communicate with team members, providing clear direction, feedback, and support to enhance performance and morale.
- Build successor plan to identify and develop talent pipelines

**4. Guest Satisfaction and Service Excellence**:

- Anticipate changes in guest needs, the guest mix, and the competitive set to recommend appropriate product/service and operational changes as necessary, ensuring exceptional guest experiences.
- Ensure guest and employee satisfaction while maintaining market competitiveness and exceptional financial performance.
- Address guest issues promptly and proactively establish processes to promote guest satisfaction and loyalty.

**5. Brand Representation and Compliance**:

- Be an inspiration to all hotel staff by exemplifying the hotel's luxury standards of performance, service, and guest experience
- Ensuring compliance with company’s brand standards, local compliance and upholding the hotel's values, and grooming guidelines.
- Oversee the F&B marketing plan in collaboration with relevant departments supporting on-site/off-site public relations opportunities, contributing to social media posts and public event communications.
- Participate in local networking activities, both on and off-property.

Talent Profile
- Minimum of 5 years of food and beverage management, preferably in a luxury setting.
- A strong understanding of operational controls, budgeting, forecasting, menu engineering, sales, and marketing.
- Strong oral and written communication skills.
- Ability to train and develop team members.
- Ability to work effectively in a team environment and take initiative.
- Excellent organizational skills.
- Analytical skills.
- Computer skills (word processing, spreadsheet, and presentation software).
- Language skills according to the hotel's needs.

How to Apply

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