Product Support Specialist
7 months ago
InteliSys Aviation
***
- Room 804, 8th Floor, Toa nha Ha Do Airport, 02 Hong Ha, Ward 2, Tan Binh, Ho Chi Minh- Hybrid- Posted 4 hours ago- Skills:
- IT Support
SQL
English
**Top 3 reasons to join us**:
- Highly paid and competitive salary package
- Opportunity to work on-site in Canada
- International and flexible working environment
**Job description**:
**DUTIES AND RESPONSIBILITIES**
- Troubleshoot and resolve API-related issues, including identifying and resolving bugs, configuration problems, and user errors.
- Assist customers and partners with API integration, authentication, and usage best practices.
- Collaborate with internal development and product teams to escalate and resolve complex technical issues.
- Create and maintain detailed API documentation, FAQs, and knowledge base articles to assist customers, partners, and internal development teams in self-help.
- Monitor API performance and proactively identify potential issues, participating in the continuous improvement of API quality and reliability.
- Stay up-to-date with industry trends and best practices related to APIs and recommend improvements to our API offerings.
- Provide occasional after-hours and weekend support on a rotating schedule.
**Your skills and experience**:
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
- Proven experience in API support, technical support, or a related technical role.
- Strong understanding of API concepts, protocols (REST, SOAP, GraphQL, etc.), and data formats (JSON, XML).
- Excellent problem-solving and debugging skills with the ability to analyze and resolve technical issues effectively.
- Outstanding communication skills with the ability to convey complex technical concepts to both technical and non-technical audiences.
- Customer-focused mindset with a passion for delivering exceptional customer service.
- Experience with Postman for API testing and debugging. Knowledge of other API monitoring tools and analytics platforms is a plus.
- Familiarity with API security principles and best practices.
- Familiarity with SQL Server and SSRS for data analysis and reporting.
- Knowledge of Jira for tracking and managing support tickets and tasks efficiently.
- Ability to work independently and as part of a collaborative team in a fast-paced environment.
- Strong time management skills with the ability to prioritize and manage multiple tasks simultaneously.
**Why you'll love working here**:
- Our team at InteliSys is made up of people who share a strong set of values. Are you the next Epic Fit we’ve been looking for?
**Excellence**
You aim for quality and precision in the work you do, you get the job done and do it right.
**Passion**
You bring boundless enthusiasm, dedication and joy to work.
**Integrity**
You are honest, trustworthy and hold steadfast to a personal code of ethics.
**Customer-First**
You have great communication skills, are empathetic, patient and understanding.
**Initiative**
You are a pro-active self-starter with the drive to assess and initiate things independently.
**Team**
You long to be part of a coordinated team of mutually co-operative professionals.
**InteliSys Aviation**:
The World’s First 100% Cloud-Based - Open Major PSS (Passenger Service System)
- Company type
- IT Product
- Company size
- 51-150 employees
- Country
- Canada- Working days
- Monday - Friday
- Overtime policy
- No OT
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