Merchant Tech Support Specialist
3 days ago
**Merchant Tech Support Specialist**:
Vietnam, Ho Chi Minh City | Full Time | Operations
2C2P is looking for a Merchant Tech Support Specialist to join its growing team in Vietnam. If you have the right skills, qualifications & experience and are looking for a rewarding career, don't wait Join us and share our vision in providing the best payment services.
**Strong knowledge & experience in following items is a must**:
- Fresh graduates are welcome
- Strong customer relations skills
- Perform root cause analysis
- Prepare sample demo code for merchant integration.
- Perform UAT and Live verification tests.
- System monitoring and SLA follow-ups.
- Maintain API integration documents.
- Manage merchant helpdesk or merchant/customer issues reported and see problems through to resolution
- Monitor daily batch jobs and operational functions within the systems.
- Internal contact point between technology team and business / product development team if there is any technical issues/bugs that needs action.
- Help to design and implement preventive measurements to improve technical quality of 2C2P PGW and 123 service.
- Assist with merchant integration and support integration related queries.
- Role as 1st and 2nd level technical support for 2C2P products and services.
- Other common tasks for the day-to-day tech support
**Qualifications**:
- Bachelor's Degree or higher in Computer Science, Computer Engineering, IT or related fields.
- 2 years of experience in merchant tech support
- Good command of English communication both written and spoken
- Strong customer relations skills
We offer an attractive remuneration package, a fast-paced and exciting working environment, and provide challenging opportunities for life-long learning and career development.
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