Customer Service Specialist
4 days ago
Position Summary
1. Provides best service to customer by improving service centers fields.
2. Secures service competitiveness by improving KPIs and by supporting issues of service centers.
3. Promote service differentiation by discovering best practices and propagating those practices to other service centers.
Role and Responsibilities
- Return handling:
- Check the conditions, the reasonable of the documents for the saw request to return and submit return request (RMA) : Exchange, Voucher, Deduct AR, Refund
- Submit approval to create SO & DO exchange to GI new product or issue voucher
- Collect data, offer solution and notice to service centers
- Work with logistic and SDS team to pickup return product on time
- Activation E-warranty for exchanged product on MSC system
- Issue e-voucher to EU
- Creation for Installation Jobs related to Return sets
- Warehouse & inspection:
- Tracking and control pending products at location under the management of CS team
- Check the payment invoice to confirm that the warehouse good received on the system.
- Monitor the product return proposal from the logistics team and update imei were scrapped in N-ERP system.
- Inspection management for Return sets.
- Defective goods returned to the warehouse: Check the compatibility between the component's serial number and the system
- Major RTN data Report:
- To be the key role centrally or collation role for RTN data report to Management, Regional HQ and HQ.
Skills and Qualifications
- Major area:
- Business:
- Customer service operations management
- Management:
- Data management
- Coordination and timeline management
- Background:
- Education:
- Bachelor degree
- Professional skill:
- Analysis, Synthesize & Reporting skill
- Vietnamese & English speaking and communication skill
- Experience & Skill:
- Good communication & relationship with co-worker
- Detailed analysis & strong management
LI-Midsenior #LI-SAVINA
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