Guest Relation Officer

3 weeks ago


Ho Chi Minh City, Vietnam Saigon Prince Hotel Full time

**Hạn nộp**: 30/03/2023

**Mức lương**: Thỏa thuận
Nộp hồ sơ ứng tuyển
Thông tin cơ bản
Số lượng
3
Nơi làm việc
Quận 1 - TP HCM
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
18/02/2023 11:52
Mô tả công việc

PRIMARY RESPONSIBILITIES

Attend to all pertinent matters concerning guests’ matters.
Ensure all guests’ expectations are exceeded at all times and a strong relationship is built with our regular and long term guests.
Work in cooperation and coordination with Front Office Department.
Meet and welcome guests in the Club Lounge area.
Inspect rooms assigned to VIPs before their arrival.
Assist Front Desk personnel’s whenever necessary.
Attend to all guests’ inquiries and complaints.
Log all complaints, etc in the Guest Relations Officers’ logbook.
Updating of Guest History.
Assign rooms for daily arrivals and to ensure rooms with special requirements have been engaged accordingly.
Allocate, greet and check in groups.
Have thorough understanding and knowledge on in-house promotions and up-sell to guests.
Promote hotel loyalty programs and their benefits to guests.

Quyền lợi được hưởng

Full insurance as Law
Service charge monthly
Tet & Holiday bonus
Guest comment Bonus
Annual Team building
Meal, uniform

Yêu cầu công việc

A diploma or degree qualification.
Good in oral and written English.
Previous hotel-related experience desired.
Good interpersonal and communication skills.
Good presentation and public speaking skill.
Good looking

Yêu cầu hồ sơ

**or directly to**: Human Resources Dept., Saigon Prince Hotel - 63 Nguyen Hue, Dist 1, HCMC



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