Guest Relation Officer

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Sotetsu International Vietnam Co., Ltd Full time
To implement and maintain membership program.

  • Proactively seek feedback on guest satisfaction and resolve problems.
  • To handle guest complaints, inquiries, and comments, log them and initiate appropriate action and follow up.
  • Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction.
  • Respond to guests needs and anticipate their unstated ones.
  • Expect and react promptly to guests' requirements and inquires.
  • Actively listen and resolve guests' complaints.
  • Oversee and coordinate all arrivals and departures of VIP guests.
  • Prepare requisition and distribution of amenities on a timely basis.
  • Coordinate with Front Office Team to check the departure list for the following day contact VIP guests to arrange airport transfers, if necessary.
  • Examine activities logbook, assign tasks appropriately and implement control schedule daily.
  • To conduct inspections of the public areas of the main lobby and library ensuring a high standard of cleanliness and maintenance and initiating appropriate action where necessary.

Loại hình công việc:
Toàn thời gian

Mục lương:
₫ ₫ một tháng

Ngôn ngữ:

  • Tiếng Nhật (Japanese) (Ưu tiên)
  • Tiếng Anh (English) (Ưu tiên)
Thời hạn xin việc 15/05/2024
Ngày Bắt đầu Dự kiến: 01/05/2024

  • Ho Chi Minh City, Ho Chi Minh, Vietnam Mia Saigon - Luxury Boutique Hotel Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Responsible and accountable for all operations in relation to the Guest Relations section. All duties and tasks performed are to be procedurally correct, timely and consistently in order to ensure all the services delivered are as the top services. To learn and understands very well all...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Palazzo E- Gaming Club (Casino) Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) To meet, greet and assist all guests enthusiastically and in any way possible, To work at the Club Desk and on the Gaming floor to assist guests with inquiries and to advise and sell marketing promotions, To Sign guests up to The Rewards, To assist guests with promotional redemption and the issue other...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam fv hospital Full time

    General purpose of the position: Understand and have a good knowledge of all FVH Policies & Procedures, particularly those related to non- medical services Work closely with all staff, managers and directors in charge of non- medical services Develop good relationships with doctors, head nurses, team leaders, and nursing staff Be understanding,...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Renaissance Riverside Hotel Saigon, 8-15 Ton Duc Thang Street, Ho Chi Minh City, Ho Chi Minh, Viet Nam VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all guest check-ins by confirming reservations, assigning room, and issuing and activating...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Lotte Hotel Saigon Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Sales and assignment of guest rooms, checks guest in and out, special for Japanese Guest. Provide hotel guests with a convenient business environment, special for Japanese Guest. Provide general facilities and the latest equipment and service for the convenience of guests. Warmly welcome guests, special...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Mia Saigon - Luxury Boutique Hotel Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Responsible and accountable for all operations in relation to the Guest Relations section. All duties and tasks performed are to be procedurally correct, timely and consistently in order to ensure all the services delivered are as the top services. To learn and understands very well all...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam park hyatt saigon Full time

    Be familiar with the hotel's products and services and policies.Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.Maintains positive guest and colleague interactions with good working relationships.Provides excellent service to internal...

  • Guest Service Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Glory Investment Holding (Việt Nam) Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)Position Summary:A guest services manager handles visitor needs, front-desk operations, and ensures the highest level of guest satisfaction.Duties and Responsibilities:Provides direction and coordination for front office personnel.Directs and coordinates various services related to operations as...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam ai smile Full time

    Regularly work in the field to find customers and be open to international travel (Europe, the USA, etc.) if required Take a responsibly to ensuring maximum satisfaction for patients and visitors when they need, either as outpatient or inpatient Build up an international network of collaborators/agencies within the country and potential foreign countries...

  • Guest Service Officer

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Club Royale Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) To meet, greet and assist all guests enthusiastically and in any way possible. To work at the Club Desk and on the Gaming floor to assist guests with inquiries and to advise & sell marketing promotions. To guide the guests up to The Rewards. Offer and arrange complimentary item/goodies for guests. To...

  • Guest Service Officer

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Riverside Hotel Saigon Full time

    **Mô tả công việc**:(Mức lương: triệu VNĐ)- To meet, greet and assist all guests enthusiastically and in any way possible /Gặp gỡ, chào hỏi và hỗ trợ tất cả khách hàng một cách nhiệt tình- To work at the Club Desk and on the Gaming floor to assist guests with inquiries and to advise & sell marketing promotions /Làm...

  • Guest Services Agent

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Vinpearl Landmark 81 Autograph Collection, 720A Dien Bien Phu, Binh Thanh district, Ho Chi Minh City, Viet Nam, Viet Nam VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all guest check-ins, check-outs, room assignments, and room change/late...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam The Grand Ho Tram Strip Full time

    Be well versed with the depot facility and services to be able to provide directions and information to guests. Be an ambassador for the resort by being well informed of the property facility, services, events and local attractions and promote those to the guest. Especially for the Casino. Warmly greet the guest, assist with luggage, give directions in the...

  • Front Office Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Park Hyatt Saigon Full time

    SummaryPark Hyatt Saigon is the French mansion by the Opera House, a _sanctuary of peace_ in the middle of one of Asia's most bustling cities.Amongs 16 awards in the past 4 years, these marvellous achievements_ _are_ _inspiring, acting as beacons of resilience and hospitality for both guests and our local communities:2021 Best 500 Hotels in the World, Travel...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam The Grand Ho Tram Strip Full time

    Nơi Làm Việc Hồ Chí Minh Cấp Bậc Nhân viên Hình Thức Nhân viên chính thức Bằng Cấp Trung cấp Kinh Nghiệm 1 Năm Mức Lương Cạnh Tranh Ngành nghề Tiền Sảnh Phòng Ban Transportation Hạn Chót Nhận Hồ Sơ 31/03/2023Phúc Lợi: Bảo hiểm- Đồng phục Chăm sóc sức khỏe- Đào tạo Tăng lương Chế...

  • Guest Service Agent

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Khách sạn Sheraton Sài Gòn Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) To uphold the brand standards and to be responsive to the instructions of Guest Service Supervisor. The role of the Receptionist will be to accommodate the requests and needs of all guests. The Receptionist will be required to greet and assist guests for their registration, make recommendations, advise...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Vinpearl Landmark 81, Autograph Collection Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Supervising and managing guest services center section. Accountable for performance of section of GXP champion. Operate telephone switchboard, process guest requests for wakeup calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all...

  • Guest Services Agent

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Vinpearl Landmark 81, Autograph Collection Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Process all guest checkins, checkouts, room assignments, and room change/late checkout requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available...

  • Guest Service Agent

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Glory Investment Holding (Việt Nam) Full time

    **Mô tả công việc**:(Mức lương: Thỏa thuận)24 hour servicePhục vụ khách 24hCheck-in & out for guests.Làm thủ tục nhận phòng và trả phòng cho kháchOffer Hotel's services to guests upon checking inCung cấp những dịch vụ trong khách sạn cho khách khi khách vào ởEscort guest to room after done check-in...

  • Admin Officer

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Mekong Capital Full time

    The Role:The Administration Officer is accountable for the following ongoing set of results, which are required to continuously propose improvements from time to time, under close supervision of the Center Manager.1. Reception (10%): Ensure to always keep the receptionist warm and professional. Warmly welcome guests, take guests to meeting rooms and serve...