Guest Experience Officer

Mô tả công việc:(Mức lương: Thỏa thuận) To meet, greet and assist all guests enthusiastically and in any way possible, To work at the Club Desk and on the Gaming floor to assist guests with inquiries and to advise and sell marketing promotions, To Sign guests up to The Rewards, To assist guests with promotional redemption and the issue other...

To implement and maintain membership program. Proactively seek feedback on guest satisfaction and resolve problems. To handle guest complaints, inquiries, and comments, log them and initiate appropriate action and follow up. Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their...

Be familiar with the hotel's products and services and policies.Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.Maintains positive guest and colleague interactions with good working relationships.Provides excellent service to internal...

Mô tả công việc:(Mức lương: Thỏa thuận) Responsible and accountable for all operations in relation to the Guest Relations section. All duties and tasks performed are to be procedurally correct, timely and consistently in order to ensure all the services delivered are as the top services. To learn and understands very well all...

Job Number Job Category Rooms & Guest Services OperationsLocation Renaissance Riverside Hotel Saigon, 8-15 Ton Duc Thang Street, Ho Chi Minh City, Ho Chi Minh, Viet Nam VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all guest check-ins by confirming reservations, assigning room, and issuing and activating...

Mô tả công việc:(Mức lương: Thỏa thuận) Sales and assignment of guest rooms, checks guest in and out, special for Japanese Guest. Provide hotel guests with a convenient business environment, special for Japanese Guest. Provide general facilities and the latest equipment and service for the convenience of guests. Warmly welcome guests, special...

Mô tả công việc:(Mức lương: Thỏa thuận) To meet, greet and assist all guests enthusiastically and in any way possible. To work at the Club Desk and on the Gaming floor to assist guests with inquiries and to advise & sell marketing promotions. To guide the guests up to The Rewards. Offer and arrange complimentary item/goodies for guests. To...

**Mô tả công việc**:(Mức lương: triệu VNĐ)- To meet, greet and assist all guests enthusiastically and in any way possible /Gặp gỡ, chào hỏi và hỗ trợ tất cả khách hàng một cách nhiệt tình- To work at the Club Desk and on the Gaming floor to assist guests with inquiries and to advise & sell marketing promotions /Làm...

General purpose of the position: Understand and have a good knowledge of all FVH Policies & Procedures, particularly those related to non- medical services Work closely with all staff, managers and directors in charge of non- medical services Develop good relationships with doctors, head nurses, team leaders, and nursing staff Be understanding,...

Mô tả công việc:(Mức lương: Thỏa thuận)Position Summary:A guest services manager handles visitor needs, front-desk operations, and ensures the highest level of guest satisfaction.Duties and Responsibilities:Provides direction and coordination for front office personnel.Directs and coordinates various services related to operations as...

Professional working environment Opportunity for career path growth Attractive packageGuest Relations:Welcome and engage with guests, ensuring a warm and inviting atmosphere.Address and resolve guest concerns, inquiries, and feedback promptly and professionally.Foster a culture of exceptional customer service among the team.Team Leadership:Train, supervise,...

Job Number Job Category Rooms & Guest Services OperationsLocation Vinpearl Landmark 81 Autograph Collection, 720A Dien Bien Phu, Binh Thanh district, Ho Chi Minh City, Viet Nam, Viet Nam VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all guest check-ins, check-outs, room assignments, and room change/late...

SummaryPark Hyatt Saigon is the French mansion by the Opera House, a _sanctuary of peace_ in the middle of one of Asia's most bustling cities.Amongs 16 awards in the past 4 years, these marvellous achievements_ _are_ _inspiring, acting as beacons of resilience and hospitality for both guests and our local communities:2021 Best 500 Hotels in the World, Travel...

Scope of work: Pro actively selling to guests and potential guests, promoting events, spaces and promotions. Taking bookings during service. Work as a team with colleagues, including other hostesses, managers and waiters. Assist Head of Sales & Marketing to manage Guest Service team Report challenges directly to the Sale & Marketing Manager unless otherwise...

Job Number Job Category Rooms & Guest Services OperationsLocation Vinpearl Landmark 81 Autograph Collection, 720A Dien Bien Phu Binh Thanh district, Ho Chi Minh City, Viet Nam, Viet NamSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all guest check-ins, check-outs, room assignments, and room change/late check-out...

Mô tả công việc:(Mức lương: Thỏa thuận) To uphold the brand standards and to be responsive to the instructions of Guest Service Supervisor. The role of the Receptionist will be to accommodate the requests and needs of all guests. The Receptionist will be required to greet and assist guests for their registration, make recommendations, advise...

Mô tả công việc:(Mức lương: Thỏa thuận) Process all guest checkins, checkouts, room assignments, and room change/late checkout requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available...

Responsibilities: Be uptodate with product knowledge of ILA courses, methodology, systems (Moodle, ILA connect, ILA accounts, reminder, attendance, gradebook/test score, Student handbook, etc.), etc. Make required number of customer calls for each of the identified interaction points daily. Track & record customer satisfaction at each interaction point with...

Job Number Job Category Rooms & Guest Services OperationsLocation Renaissance Riverside Hotel Saigon, 8-15 Ton Duc Thang Street, Ho Chi Minh City, Ho Chi Minh, Viet NamSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure...

Mô tả công việc:(Mức lương: Thỏa thuận) Supervising and managing guest services center section. Accountable for performance of section of GXP champion. Operate telephone switchboard, process guest requests for wakeup calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all...