Guest Services Officer

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam park hyatt saigon Full time
Be familiar with the hotel's products and services and policies.

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Maintains positive guest and colleague interactions with good working relationships.
Provides excellent service to internal customers as appropriate.
Ensures that guest history records are accurately maintained.
Delivers the brand promise and provide exceptional guest service at all times.

Set up a systematic and efficient filing system, both for hard files as well as all electronic data, that enables quick retrieval.

Ensure all files are kept up to date at all times.

Yêu cầu công việc:

Ideally with diploma in Hospitality
Well developed computer knowledge, particularly in the use of MS Office

Quyền lợi:

Hyatt is a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It&039;s a place where career opportunities are as unlimited as your imagination.

We could bring you the followings:
Receive full training from Hyatt (Hotel orientation, Leadership development, E- learning, workshop )
Attend Associate Social Activities
Free parking at our associate parking area
Have 2 duty meals per working shift and snack twice per week
Discount 50% for F&B service at our restaurants
Complimentary rooms in Hyatt hotels and resorts all over the world
Be provided uniform and laundry service
Associates Social Space (Designed by colleagues for colleagues)
Be developed for future internal, transfer/ promotion

Cập nhật gần đây lúc:
:35:30
  • Guest Service Officer

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Club Royale Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) To meet, greet and assist all guests enthusiastically and in any way possible. To work at the Club Desk and on the Gaming floor to assist guests with inquiries and to advise & sell marketing promotions. To guide the guests up to The Rewards. Offer and arrange complimentary item/goodies for guests. To...

  • Guest Service Officer

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Riverside Hotel Saigon Full time

    **Mô tả công việc**:(Mức lương: triệu VNĐ)- To meet, greet and assist all guests enthusiastically and in any way possible /Gặp gỡ, chào hỏi và hỗ trợ tất cả khách hàng một cách nhiệt tình- To work at the Club Desk and on the Gaming floor to assist guests with inquiries and to advise & sell marketing promotions /Làm...

  • Guest Service Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Glory Investment Holding (Việt Nam) Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)Position Summary:A guest services manager handles visitor needs, front-desk operations, and ensures the highest level of guest satisfaction.Duties and Responsibilities:Provides direction and coordination for front office personnel.Directs and coordinates various services related to operations as...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam The Grand Ho Tram Strip Full time

    Be well versed with the depot facility and services to be able to provide directions and information to guests. Be an ambassador for the resort by being well informed of the property facility, services, events and local attractions and promote those to the guest. Especially for the Casino. Warmly greet the guest, assist with luggage, give directions in the...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Palazzo E- Gaming Club (Casino) Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) To meet, greet and assist all guests enthusiastically and in any way possible, To work at the Club Desk and on the Gaming floor to assist guests with inquiries and to advise and sell marketing promotions, To Sign guests up to The Rewards, To assist guests with promotional redemption and the issue other...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam THE DECK SAIGON Full time

    Treat guests in accordance with training and Deck standards at all times. Assist Head of Sales & Marketing to manage Guest Service team Assist Head of Sales & Marketing to handle guests' concerns/complaints Be the first point of contact and public face of The Deck when welcoming customers. Responsible for all seating at The Deck. Greeting the guests, seating...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam The Grand Ho Tram Strip Full time

    Nơi Làm Việc Hồ Chí Minh Cấp Bậc Nhân viên Hình Thức Nhân viên chính thức Bằng Cấp Trung cấp Kinh Nghiệm 1 Năm Mức Lương Cạnh Tranh Ngành nghề Tiền Sảnh Phòng Ban Transportation Hạn Chót Nhận Hồ Sơ 31/03/2023Phúc Lợi: Bảo hiểm- Đồng phục Chăm sóc sức khỏe- Đào tạo Tăng lương Chế...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Mia Saigon - Luxury Boutique Hotel Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Responsible and accountable for all operations in relation to the Guest Relations section. All duties and tasks performed are to be procedurally correct, timely and consistently in order to ensure all the services delivered are as the top services. To learn and understands very well all...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Mia Saigon - Luxury Boutique Hotel Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Responsible and accountable for all operations in relation to the Guest Relations section. All duties and tasks performed are to be procedurally correct, timely and consistently in order to ensure all the services delivered are as the top services. To learn and understands very well all...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam the deck saigon restaurant Full time

    Scope of work: Pro actively selling to guests and potential guests, promoting events, spaces and promotions. Taking bookings during service. Work as a team with colleagues, including other hostesses, managers and waiters. Assist Head of Sales & Marketing to manage Guest Service team Report challenges directly to the Sale & Marketing Manager unless otherwise...

  • Guest Service Agent

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Khách sạn Sheraton Sài Gòn Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) To uphold the brand standards and to be responsive to the instructions of Guest Service Supervisor. The role of the Receptionist will be to accommodate the requests and needs of all guests. The Receptionist will be required to greet and assist guests for their registration, make recommendations, advise...

  • Guest Services Agent

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Renaissance Riverside Hotel Saigon, 8-15 Ton Duc Thang Street, Ho Chi Minh City, Ho Chi Minh, Viet NamSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure...

  • Guest Service Agent

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Glory Investment Holding (Việt Nam) Full time

    **Mô tả công việc**:(Mức lương: Thỏa thuận)24 hour servicePhục vụ khách 24hCheck-in & out for guests.Làm thủ tục nhận phòng và trả phòng cho kháchOffer Hotel's services to guests upon checking inCung cấp những dịch vụ trong khách sạn cho khách khi khách vào ởEscort guest to room after done check-in...

  • Guest Services Agent

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Vinpearl Landmark 81 Autograph Collection, 720A Dien Bien Phu Binh Thanh district, Ho Chi Minh City, Viet Nam, Viet NamSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all guest check-ins, check-outs, room assignments, and room change/late check-out...

  • Guest Services Agent

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Vinpearl Landmark 81, Autograph Collection Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Process all guest checkins, checkouts, room assignments, and room change/late checkout requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Lotte Hotel Saigon Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Sales and assignment of guest rooms, checks guest in and out, special for Japanese Guest. Provide hotel guests with a convenient business environment, special for Japanese Guest. Provide general facilities and the latest equipment and service for the convenience of guests. Warmly welcome guests, special...

  • Guest Services Agent

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Vinpearl Landmark 81 Autograph Collection, 720A Dien Bien Phu, Binh Thanh district, Ho Chi Minh City, Viet Nam, Viet Nam VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all guest check-ins, check-outs, room assignments, and room change/late...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Sotetsu International Vietnam Co., Ltd Full time

    To implement and maintain membership program. Proactively seek feedback on guest satisfaction and resolve problems. To handle guest complaints, inquiries, and comments, log them and initiate appropriate action and follow up. Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Renaissance Riverside Hotel Saigon, 8-15 Ton Duc Thang Street, Ho Chi Minh City, Ho Chi Minh, Viet Nam VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all guest check-ins by confirming reservations, assigning room, and issuing and activating...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Vinpearl Landmark 81, Autograph Collection Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Supervising and managing guest services center section. Accountable for performance of section of GXP champion. Operate telephone switchboard, process guest requests for wakeup calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all...