Order Management Solutions Intern

3 weeks ago

Ho Chi Minh City, Vietnam DHL Full time

Main Tasks:

- Handle customer requirement indicated in SOP: Timely & amicable settlement of customer issues
- Generate necessary reports and information for team leader: Information is accurate and timely
- Work together with all departments concerned
- Coordinate with oversea office in order to smooth operation: smooth and timely correspondent, smooth delivery of service.
- Other assignment as per team leader request.

**Requirements**:

- Good at English skills (both speaking & writing)
- Background with Economics, Logistics and Analytics
- Good attitude, hard-working, willing to learn
- Ability to quickly negotiate with customer in a short call
- Good at MS Office

Why join DHL Global Forwarding?

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.

As the world’s leading logistics’ company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL. We will always enable you to take on responsibility and encourage your growth, personally and professionally.

We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:

- The largest global network with more than ~30,000 passionate employees
- The most efficient processes and fastest response times
- The best solutions and best customer service

Our Vision: The Logistics Company for the World

Our Mission: Excellence. Simply Delivered.

Our Purpose: We connect people, improving their lives.

Our Values: Respect & Results

Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

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