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Assistant Front Office Manager

2 months ago

Hanoi, Vietnam Grand Mercure Hanoi Full time

**Hạn nộp**: 11/09/2023

**Mức lương**: 20 - 30 triệu
Nộp hồ sơ ứng tuyển
Thông tin cơ bản
Số lượng
1
Nơi làm việc
Quận Đống Đa - Hà Nội
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Trợ lý, thư ký
Cập nhật
14/08/2023 10:35
Mô tả công việc
- In charge of personnel recruitment, development plans for team members.
- Duties include daily operation, Champion of loyalty program, assign roster according to hotel business requirement, maintain and reinforce brand standards, performance management and coaching of Front Office team.
- Areas of responsibilities include Front Desk, Executive Lounge, Service Centre, Fitness Center and Bell Service.
- Guide and coach Front Office team to succeed in Brand Audits with high result.
- Effectively guide and counsel employee to reflect service strategies and procedures to meet the standards of Accor brand.
- Work directly with Front Office Manager to analyze guest satisfaction scores and trends; and develop action-plans to effectively improve services quality.
- Co-operate with Director of Sales and Sales Team to prepare and provide full services for high-profile business, convention, entertainment groups to the hotel.
- Coordinate with Security) for proper fire and emergency evacuation procedures.
- Any other duties that may be assigned by The Management.

Quyền lợi được hưởng
Follow to the policy of Hotel & Accor
Yêu cầu công việc
- Lack of manning
- Management of the guest service experience / personalization
- Management of guest complaints
- Work equipment (computers, printer, POS etc.) failure
- Bachelor Degree in Hospitality, Hotel Management.
- Minimum of 3-5 years of relevant experience in the hotel industry.
- Strong working knowledge of Opera PMS, Microsoft Outlook, Microsoft Office.
- Knowledge of travelling or visa requirements in Vietnam.
- Knowledge of local laws and regulations regarding immigration.
- Good interpersonal skills with ability to communicate with all levels of employees.
- Service oriented with an eye for details.
- Ability to work effectively and contribute in a team.
- Good presentation and influencing skills
- Quick thinking, strong problem handling skills

Yêu cầu hồ sơ

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