Assistant Warehouse Manager

2 months ago

Ðà Nẵng, Vietnam DHL Full time

**About us**:
DHL Supply Chain is the world’s leading contract logistics provider. Combining value-added and management services with traditional fulfilment and distribution, our customized, integrated logistics solutions drive efficiency, improve quality and create competitive advantage.

**Responsibilities**:
**Overall Role Purpose**:

- To ensure the smooth operation of the warehouse, meeting all operational standards agreed upon with the customer, using DHL best practices while efficiently utilizing agreed levels of resources.
- Collaborate with the Warehouse Manager in problem-solving and troubleshooting/improvement processes.
- Ensure staff adhere to standards and strictly follow working procedures to meet KPI requirements.

**Accountabilities**:
**Customer / Stakeholder**
- Communicate with Customers and Transportation team to receive the delivery plan, process details, and lead time of orders.
- Assist in meeting performance targets.
- Ensure the handover processes for inbound stock and paperwork are functioning properly.
- Strictly manage inventory and oversee the daily reconciliation report.

**Problem Complexity / Process**

**Supervision of Operations**
- Manage operations with a deep understanding of WMS software, warehouse operations, and models.
- Plan, resource, and report on daily operations to ensure timely order deliveries to customers, dealers, and transporters.
- Monitor team members' working time and plan overtime in compliance with company policies.
- Supervise team to strictly follow operational instructions, regulations, company policies, SOPs, and WIs, ensuring the operation team fulfil operation KPIs.
- Record abnormalities in daily operations to follow up on and improve processes.
- Train WIs to Operator periodically.
- Participate in the development and improvement of operational WIs in Warehouse.
- Take the initial of report, investigate and follow up for the safety in daily operation.
- Engage and motivate team members during daily operations.

**Safely and Quality Assurance**
- Ensure safe working practices and environment within the shift.
- Ensure that team maintains safe procedures of work that all equipment is in good working order.
- Promptly report defects to maintenance and hygiene is kept to a high standard.

**People Management**
- Monitor individual performance and KPIs.
- Ensure effective communication is maintained among staff involved in Warehouse and develop good team communication at all levels.
- Manage the allocation of appropriate resources and staff commitment to achieve the objectives and targets.
- Identify training needs and opportunities to develop a highly skilled and functional department.

**Requirements**:

- Bachelor's degree
- 3-4 years of operational experience in warehouse or logistics industry
- Proficient in using Warehouse Management Systems (WMS) and MS Office (Word, Excel, PowerPoint), etc.
- Strong data analysis skills, with experience in Power BI being a plus
- Strong leadership skill, communication and problem solving skills
- Good command of English

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