Privilege Banking Partnership Manager

5 days ago


Ho Chi Minh City, Vietnam UOB Vietnam Full time

**About UOB**

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**

The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.

**Responsibilities**:
**_Partnership development_**
- Support Segmentation Head with partnership screening, pitching, negotiating and onboarding partners, merchants, strategic alliances to expand Privilege Banking new customers portfolio
- Build partnership to bring lead/ or refer new customers to UOB Privilege Banking
- Work with Legal and Compliance and partner to prepare legal documents (Cooperation Agreement, Terms & Conditions, campaign policy) for Segmentation Head to review
- Prepare DOIT registration for each partner (based on signed CA, T&C, and campaign policy).
- Work with internal parties and partners to produce marketing collaterals (PV website, eDM, leaflet, SMS; produce marketing collaterals to promote PV’s proposition at partner’s such as website banner, Facebook posts, posters, tent cards)
- Maintain and develop a good relationship with working partners

**_Partnership management - campaign monitoring_**
- Service usage (service booking, customer service, customer journey/engagement between customer - PV staff and partner’s staff)
- Complaints handling
- Monthly reporting - with related parties to consolidate sales/usage reports
- Analysis - with related parties and different sources to analyze demographics, market comparison, market strategies, deals requirements, P&L analysis, partnership ecosystem

**_Event organization_**
- Develop event initiatives/concepts & tactics to increase partnership engagement and promote joint offers.
- Oversee all events planning and execution to assure an optimal guest experience
- Post event evaluation and reporting for improvement opportunities

**Job Requirements**
- Bachelor’s degree with minimum of five years proven and progressive financial services and/or retail sales experience or equivalent
- Experience in developing partnership, executing partnership privileges with priority customers
- Ability to draft legal documents (contracts, terms & conditions, marketing content) in English and Vietnamese
- Relationship management experience with high net worth clients
- Strong communication, client focus and influencing skills
- Strong sales orientation, customer service excellence, process, networking
- Requires superior analytics and problem-solving skills. Must be attentive to details.
- Ability to work in a fast-paced, team-oriented environment.
- A strong & assertive communicator in speaking & writing
- Sound knowledge of financial services products and services and the client relationship management system
- Understanding of business banking client segment and products and services
- Clear view on how to work with Compliance, Credit & Risk and Internal Control to ensure a balanced risk operating environment

**Be a part of UOB Family



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