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Window Server Technical Support

7 months ago

Ho Chi Minh City, Vietnam iTechwx Company Limited Full time

**Windows Technical Support Engineer**

**Project Introduction**

The project provides Microsoft worldwide customers with the most professional technical support services in the process of building, configuring and maintaining Windows servers.

The project customers are all over the world, and most of them are multinational enterprises of the world's top 500. The Engineer in this position will work with Microsoft's top technical support engineers in all time zones around the world to provide technical support services to

Every member of the project team is responsible for providing the best service and helping other members of the team grow rapidly. Build an effective platform so that every colleague can give full play to their best abilities, help others and build their own influence.

**Windows Technology Advantages**

Over the years, Windows is still the cornerstone of many Microsoft product lines, and its status has never changed, but more from front to back, from outside to inside. The underlying infrastructure of Microsoft's public cloud product azure is a cloud platform based on a large number of Windows Server servers, networks and storage devices. For large enterprises with high digital requirements, if they want to build a private cloud or hybrid cloud data center based on Microsoft technology, they can't do without high-end infrastructure engineers and operation and maintenance engineers proficient in Windows Server technology.

**Core Technology**
- As the traditional technology of on Prem, Windows has always been the foundation for

Microsoft to settle down, and operating system (OS), Virtualization (Hyper-V), network

(Network) and storage (storage) together constitute today's cloud infrastructure. No on

Prem, no cloud, it can be said that mastering the underlying Windows technology has more advantages not only in technical depth, but especially in the hybrid environment.
- Windows technology itself is also developing and evolving. In the cloud world,

Windows has also added many new features, such as nano server, Windows container,

SDN, storage space direct. Windows technology is not out of date, but keeps pace with the times.

**Tech Specialties**
- Directory Service **(DS)**: Active Directory Management, Authentication, PKI
- Networking ( **Net**): DHCP/DNS/SMB/TCP-IP/RDS/VPN (e.g. SDN)
- Storage & High-Availability ( **SHA**): Windows Cluster and Storage (e.g. Storage Space

Direct, Windows Container)
- Performance and Setup ( **Perf & DnD**): Windows Server performance, WDS, MDT,

Bitlocker, Printing (Nano Server), Windows 10
- User Experience ( **UEX**): Remote Desktop Service (RDS), Azure Virtual Desktop

(AVD), Fax, Printing Service, VDI, etc.

**Main Responsibilities**
- Master communication skills to ensure customers have enough confidence in the solutions provided by Microsoft.
- Help Microsoft customers solve the technical problems encountered in the use or deployment of Windows operating system.
- Represent Microsoft to achieve higher customer satisfaction.
- Use accurate analysis tools to analyze problems.

**Qualifications**
- Fluent in English/Chinese listening, speaking, reading and writing.
- Excellent customer service awareness and communication skills.
- Fast learning and excellent problem-solving skills.
- Positive and cheerful, with strong passion and good cooperation spirit.
- Be able to accept shift arrangement and adapt to fast-paced and high-intensity working environment.

**Value added in this project**
- **Improve the ability to analyze and solve problems**: can be a generalist familiar with the cross-technology field of Windows, can also be an industry elite who can work with the product group.
- **Practice language skills and communication skills**: in the working environment where

English is the main communication language, we have the opportunity to communicate with customers and colleagues all over the world every day. Provide customized training

to effectively communicate with customers from different cultures and backgrounds, and practice constantly in daily work.
- **Develop teamwork skills**: work with different teams every day. Teamwork, helping others and building influence are the cornerstone of employees' success.
- **Develop project management ability**: work with the global team to initiate and implement relevant projects, such as helping the team complete necessary training, improve work efficiency, locate the hot spots most concerned by customers, and assist the product team to optimize products.
- **Cradle of hybrid cloud architects**: familiar with the underlying On-Prem products and solutions of Cloud Architecture, can be transformed into hybrid architects.
- **Project development prospect**:since its establishment in 2016, Windows project has been expanding. At present, it has a team scale of more than 160 people at forum, professional and enterprise level. Among them, the top Premier business is expanding rapidly, and from Chinese mainland