Manufacturing IT Support

6 months ago


Ho Chi Minh City, Vietnam Công Ty TNHH Bosch Global Software Technologies Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

Lifecycle Management of all Solution Elements (Update Server, Add-ons,....).

Configure alerting to automatically inform about critical system states and review of log files.
- ITIL based Incident Management in ticketing tool.
- Quality delivery of services committed to the customer as per defined SLA and KPI's.

Maintenance support such as: Install, Configuration changes, Patch management (Bug-Fixes, Updates, Security Fixes).
- Create concise, professional technical documents.
- Provide 8/5 support (Mon-Fri, 9h-18h VN time) and On Call readiness support during non-business hours.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
13th-month bonus + yearly performance bonus + annual salary appraisal

Premium health insurance for employee + 2 family members

16++ days of paid leave per year

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- 5+ years experience is preferred.
- Basic Knowledge about Windows servers and services.
- Version Dog Tool knowledge preferred.
- AV Scanner knowledge preferred.
- ITSM process overview.
- Knowledge about the incident, Problem and change process.
- Working experience in any ticketing tool.
- English: advanced level / good communication skill.
- Should co-ordinate and follow-up open tasks with different BD service teams and Plant teams.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: CNTT - Phần Cứng,IT Support,Quản Trị Mạng

Trung cấp - Nghề
Không yêu cầu


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