Onsite Support Euc Engineer

3 days ago

Ho Chi Minh City, Vietnam Sky Systems, Inc Full time

**Job Purpose**
The EUC onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits.

**Operation Roles and Responsibilities**

V **_Technologies_**: Microsoft Intune, Zoom Meeting Rooms, Microsoft Office 2010, office 365 products -Windows 10 desktops, laptops, printers, networked copiers, Mobile Iron, NIC's, basic LAN/WAN connectivity, network cable patching, Hands & feet support to Rack and stack activities.

V **_IT Tools _**- SCCM OS deployment, Intune Autopilot OS deployment, Microsoft MFA, Service NOW Ticketing tool (Incident, Service Requests, Asset management)
- Basic experience in IT industry
- Good client management & communication skills
- Good Understanding of ITIL concept & Service Now
- Computer OS/Peripherals troubleshooting. Asset/Inventory Management
- Ensure tickets are updated on time and adhere to required SLA.
- Handling different PC operating systems (Windows 7, 10)
- Handling end users' incidents and IMAC requests using Service NOW ticketing tool
- Performing Hardware/Software installation (understanding of deployment tools like SCCM)
- End-user support - Break fix & Service Requests
- Desktop/ Laptop/Network Printers Management.
- Basic AV support for conference room& internal events using MTR (Microsoft Teams Room)
- Image Deployment using SCCM & Auto Pilot
- VDI technologies Citrix Xendesktop, Azure cloud PC.
- Laptop AV/endpoint security Management for Mcafee, Cortex XDR.
- User Data Management (OneDrive, Office 365)
- Refresh of old asset from windows 7 to windows 10.
- MTR Video conference support for meeting room and events.
- Vendor coordination for hardware/spare replacement
- Incident Management, service Request management, asset Management
- Support Queue Management to avoid and SLA misses
- Ability to work independently and in a team environment.
- Ability to communicate well with internal and external contacts.
- Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams.
- Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database.
- Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices.
- Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes.
- Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.
- Responsible for successful deployment and upgrades of laptops & workstations.
- Ability to work independently and in a team environment.

  • Euc Senior Engineer

    2 weeks ago

    Ho Chi Minh City, Vietnam GFT Technologies Vietnam Full time

    **EUC Senior Engineer (Azure, Infrastructure)**: GFT Technologies Vietnam - Ứng Tuyển Azure System Engineer - Đăng nhập để xem mức lương - 29A Nguyen Dinh Chieu, District 1, Ho Chi Minh- Xem bản đồ- 174 Thai Ha, Dong Da, Ha Noi- Xem bản đồ- Tại văn phòng- 1 ngày trước **3 Lý Do Để Gia Nhập Công Ty**: - We build a...

  • Euc Senior Engineer

    2 days ago

    Ho Chi Minh City, Vietnam GFT Technologies Vietnam Full time

    **EUC Senior Engineer (Azure, Infrastructure)**: GFT Technologies Vietnam - Ứng Tuyển Azure System Engineer - Đăng nhập để xem mức lương - 29A Nguyen Dinh Chieu, District 1, Ho Chi Minh- Xem bản đồ- Cau Giay, Cau Giay, Ha Noi- Xem bản đồ- Linh hoạt- 2 giờ trước **3 Lý Do Để Gia Nhập Công Ty**: - We build a...

  • IT Support Engineer

    3 days ago

    Ho Chi Minh City, Vietnam Smart Solutions Technologies - SST Full time

    **Required Technical Skill Set** - Install, Configure, Maintain, and troubleshoot end user desktops, Laptops, Peripherals, Printers...etc. - 3+ years of experiencein OSS with A+ and N+ certifications little understanding of Windows server issues at the desk end. If can find someone with MCSE certification with be the best match **Desired Competencies...

  • IT Admin Onsite Support

    4 days ago

    Ho Chi Minh City, Vietnam công ty cổ phần netcab Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **IT Admin Onsite Support**: - **Mã tin đăng: 3272791**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng chúng...

  • Deskside Support Engineer

    1 week ago

    Ho Chi Minh City, Vietnam SSquad Global Full time

    **Responsibilities** - Day to day as an executive and tier 1 support - Providing desk side support including white glove service to executive team and on site level 1 support to users - Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users. - Diagnosing, troubleshooting and solving hardware (PCs,...

  • Application Support Engineer

    3 weeks ago

    Ho Chi Minh City, Vietnam Công Ty TNHH TEKCENT (Việt Nam) Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Top 3 Reasons To Join Us Flexible working hours Comfortable Working Environment Interesting & Challenging Projects The Job We are looking for Application Support Engineer position. **Responsibilities**: - Troubleshoot technical issues and provide prompt resolution to customer inquiries -...

  • Application Support Engineer

    4 days ago

    Ho Chi Minh City, Vietnam Công Ty TNHH TEKCENT (Việt Nam) Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Troubleshoot basic technical issues and provide prompt resolution to customer inquiries - Collaborate with development and engineering teams to identify and resolve issues - Contact customers to get approval for technical requests - Identify and escalate issues that cannot be resolved in a timely...

  • ReactJS or Asp.NET Engineer

    6 days ago

    Ho Chi Minh City, Vietnam fois vietnam Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Reactjs or ASP.NET Engineer (onsite)**: - **Mã tin đăng: 3356177**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất,...

  • Technical Support Engineer

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam OPSWAT Full time

    OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has...

  • Technical Support Engineer

    6 days ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    **Technical Support Engineer (IT Support)**: iTechWX Vietnam - Ứng Tuyển IT Support System Engineer Fresher Accepted - Đăng nhập để xem mức lương - Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 3 giờ trước **Mô Tả Công Việc**: - The support engineer is responsible for...

  • IT Support

    2 weeks ago

    Ho Chi Minh City, Vietnam Bosch Group Full time

    Company Description **_ BGSV - Bosch Global Software Technologies Company Limited_**_ (Previous name: RBVH - Robert Bosch Engineering and Business Solutions Vietnam Company Limited) is 100% owned subsidiary of Robert Bosch GmbH._ **_ BGSV_**_ has started its operations from 19th October, 2010 at _**_E-Town2 in HCMC_**_. This engineering development center...

  • Freelance IT Support/network Engineer

    2 days ago

    Thành phố Hồ Chí Minh, Vietnam Tech Domain Full time

    We are looking for an **ONSITE IT & Network Support Engineer/Technician** to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays,...

  • Freelance IT Support/network Engineer

    5 days ago

    Thành phố Hồ Chí Minh, Vietnam Tech Domain Full time

    We are looking for an **ONSITE IT & Network Support Engineer/Technician** to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays,...

  • Senior IT Technical Support Engineer

    2 days ago

    Ho Chi Minh City, Vietnam KMS Technology Full time

    Established in 2009, KMS Technology is a U.S.based engineering and services company with development centers in Vietnam. KMS Technology is trusted by international clients for the superior quality of products and expertise of Vietnamese engineers. KMS builds and successfully launches its own software companies through its internal startup incubator, KMS...

  • ReactJS Frontend

    3 weeks ago

    Ho Chi Minh City, Vietnam eLotus Full time

    **ReactJS Frontend (onsite Malaysia/Philippines) ~ 2700$**: eLotus - Ứng Tuyển ReactJS TypeScript - Đăng nhập để xem mức lương - ., Other, Ho Chi Minh- Xem bản đồ- ., Other, Ha Noi- Xem bản đồ- Tại văn phòng- 22 ngày trước **Mô Tả Công Việc**: ELotus is a business technology partner, focused on building technological...

  • Frontend ReactJS

    6 days ago

    Ho Chi Minh City, Vietnam eLotus Full time

    **Frontend ReactJS (onsite Malaysia/Philippines) ~ 2700$**: eLotus - Ứng Tuyển ReactJS TypeScript - Đăng nhập để xem mức lương - G - Office, 19 Cao Thang, Quarter 2, District 3, Ho Chi Minh- Xem bản đồ- ., Other, Ha Noi- Xem bản đồ- Tại văn phòng- 53 phút trước **Mô Tả Công Việc**: ELotus is a business technology...

  • Senior IT Technical Support Engineer

    1 day ago

    Ho Chi Minh City, Vietnam KMS Technology Full time

    Company Description Established in 2009, KMS Technology is a U.S.based engineering and services company with development centers in Vietnam. KMS Technology is trusted by international clients for the superior quality of products and expertise of Vietnamese engineers. KMS builds and successfully launches its own software companies through its internal...

  • Technical Support Engineer

    6 days ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    **Technical Support Engineer (IT Support, Azure, Cloud)**: iTechWX Vietnam - Ứng Tuyển IT Support Azure Cloud - Đăng nhập để xem mức lương - Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 4 giờ trước **Mô Tả Công Việc**: Microsoft Azure, a public cloud computing platform, is a...

  • Desktop Euc L1

    3 days ago

    Ho Chi Minh City, Vietnam Iron Systems Full time

    **Required Technical Skill Set** - Install, Configure, Maintain, and troubleshoot end user desktops, Laptops, Peripherals, Printers...etc. - ** 3+ years of experience** in OSS with A+ and N+ certifications little understanding of Windows server issues at the desk end. If can find someone with MCSE certification with be the best match **Desired Competencies...

  • Technical Support Engineer

    2 weeks ago

    Ho Chi Minh City, Vietnam KMS Technology Full time

    Company Description KMS was established in 2009 as a U.S.based software development & consulting company with development centers in Vietnam. Over 13 years of operation, we have been trusted globally for the superlative quality of software services, products, technology solutions and engineers' expertise. - KMS Technology focuses on custom software...