Operations Excellence Manager

22 hours ago

Ho Chi Minh City, Vietnam DHL Supply Chain Full time

**About us**:

- DHL Supply Chain, part of the EUR 56.6bn DPDHL Group, is the world’s leading contract logistics provider. Combining value-added and management services with traditional fulfilment and distribution, our customized, integrated logistics solutions drive efficiency, improve quality and create competitive advantage._

**Job Summary**:
The purpose of OMS Advisor role is to support the implementation of the OMS (Operations Management System) in the country and ensure sustainability across sites. This includes governing the progress of OMS to ensure the sustainability in the country, act as a coach to the site leadership team and also support capability development throughout implementation to drive standardization across sites with behavioural and cultural changes and promote benchmarking across sites.

**Responsibilities** Essential Duties and Responsibilities**:

- Act as a coach through the implementation_
- Train and coach site champion and site leadership team on OMS principles and elements, performance cube and infrastructure
- Present expected roles & responsibilities and level of support required from them in the OMS journey
- Present the necessary infrastructure that will enable and deliver OMS [documentation, organizational, physical and technology points of view] and ensure their understanding and commitment
- Evaluate site performance cube with site leadership team and OMS champion, aligning ramp-up and next steps to improve utilized capacity
- Coach OMS champion and site leadership team on OMS elements and principles on the job
- Support site to build the infrastructure and culture of OMS_
- Train local staff team within each site [Quality, Safety, HR]
- Train and coach the development of OMS infrastructure with site champion, owner and site management team
- Support site manager on span of control analysis and adjustment plan
- Support site leadership team to develop Excellence School (physical infrastructure, trainers, training program and materials) and ensure standardization across sites
- Train and coach the development of OMS culture with site champion, owner and site management team
- Ensure OMS standards for new sites / new business driving the site management team to it
- Role modelling culture and behaviour, change management expectations
- Review the standard training matrix and program with each site, including particularities, detailing processes that need to be covered on trainings
- Ensure site management team are focused to have shop floor team following the standards
- OMS Governance - Drive OMS Progress and escalated as needed_
- Develop business cases of sites that are under OMS implementation
- Share experiences, business cases of successful implementations, best practices and capabilities of OMS with site leaders and OMS champion
- Is in charge of Plan View governance for all sites of his responsibility
- Support OMS Champion to speed up the OMS coverage on site
- Gather the information for standardization control (focused on OMS culture) with sites and monitor the progress with site management team
- Review implementation status with each site and report to the country lead accomplishments and critical points
- Process_
- Validate and release OMS report of your scope to country lead, including implementation progress and benefits captured on each site

**Requirements** Key capabilities / Competencies**
- Strong operational background in the supply chain or manufacturing industry
- Experience in Performance Management, productivity and continuous improvement methodologies is highly desirable
- Experience working within supply chain operations is essential for this role
- Experience in a manufacturing/operational environment is needed
- Experience is needed to collaborate with ops managers across all levels within a country
- Strong in Process understanding and LEAN approach
- Effective communication skill, strong project management and stakeholder management skills
- Advanced English

Job Reference: VN0100754

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