Process Excellence Specialist

2 days ago

Ho Chi Minh City, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

**About the Team**:

- About Verification Team- The Verification Team aims to establish a strong defense system against fraudulent activities or abusive behavior by users on the Shopee platform from when the user creates an account, through end-to-end order flow and other activities during the user life cycle, etc. to maintain the platform’s authenticity, truthfulness, fair competition, and legality.- Process Excellence:
- Follow Shopee’s document standards and tools to build Standard Operating Procedures and visualize process diagrams
- Review process and identify pain points, eliminate waste for cost optimization and productivity improvement
- Standardize and align with industry and function-leading best practices locally and regionally where applicable
- Ensure control points are in place for quality and risk management
- Able to perform data analysis and provide insights that support decision-making and process performance reporting

Innovative Solutions and Project Management:
- Identify automation opportunities and coordinate with related stakeholders across Ops and company-wide and Product for business requirements and possible operational, cost, and user experience impact
- Responsible for managing the assigned technical improvement projects through their full life cycle including planning, implementation, and internal and external communication with appropriate Project and Change Management frameworks.
- Ensure successful criteria are clearly defined and closely monitored
- Evaluate and generate project performance reports for celebration and lessons learned

**Requirements**:

- At least 2-3 years of work experience in a fast-paced environment; preferably with Project Management or similar experiences
- Ability to quickly assimilate to new knowledge and continuous improvement mindset
- Strong organizing and structuring skills with attention to detail
- Strong analytical skills and advanced Excel
- Comfortable working with multiple projects and managing stakeholders’ expectations
- Excellent written and verbal communication skills (both Vietnamese and English)

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