Intern at Order Management Solutions Department

6 months ago


Ho Chi Minh City, Vietnam DHL Full time

**Main Responsibilities**:

- Handle customer requirement indicated in SOP: Timely & amicable settlement of customer issues.
- Check & make sure that clear and correct details are received from customer at booking stage.
- Coordinate with relevant parties (Customer/Carrier/Network) to arrange Booking/Trucking.
- Update information in core system.
- Arrange document (SI/VGM/FCR/Draft BL processing & checking) & Billing.
- Arrange document collection & upload. Provide shipping advice as per Customer’s SOP.
- Generate necessary reports and information for team leader: Information is accurate and timely.
- Coordinate with oversea office in order to smooth operation: smooth and timely correspondent, smooth delivery of service.
- Other assignment as per team leader request.

**Requirements**:

- Good at English skills (both speaking & writing)
- Background with Economics, Logistics and Analytics
- Good attitude, hard-working, willing to learn
- Ability to quickly negotiate with customer in a short call
- Good at MS Office

**Working Location**: 11th Floor, Etown 2 Building, 364 Cong Hoa, Ward 13, Tan Binh District, HCMC



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