Customer Service and Logistics Assistant Manager

7 months ago


Ho Chi Minh City, Vietnam Haleon Full time

Why Haleon?_

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

Job Purpose

Play an integral role in Logistics processes to support the delivery of superior Customer Service levels to support the Commercial ambition.

Key Responsibilities- Management of the Freight Forwarder and Customs Clearance LSP’s contract through the Supplier Relationship Model ensuring agreed service levels are being achieved.- Responsible for shipping documents/Customs declaration sheets accuracy- Directly contact with Customs Department related to clearance process and price consultation of FMCG to ensure service levels are achieved- Follow Inbound Freight processes- Management of payment to LSP and distributor related spent- Primary contact for Inventory availability for the Commercial business.- Ensure the allocation of Inbound Freight from CTS and prompt resolution of discrepancies. Understand root cause of issues and remedy.- Follow process for tracking of Inbound Freight spend and reporting of variances to Budget.- Coordination and execution of re-packing activities within the market to support the Commercial business.- Management of scheduling activities with the Re-pack facilities and communication to the Commercial business of product availability- In charge of CERP system transaction and E-invoice.- Ensure compliance with GSK Quality and EHS Standards.

Ideally, we are looking for someone with:
- Bachelor Degree in Business, or equivalent- Master commercial requirements of the market.- Contract management- Freight Forwarding and Customs Clearance knowledge.- Planning and co-ordination of re-packing activities- Strong Communication, Negotiation skills

Diversity, Equity and Inclusion

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.

We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements.


  • Customer Service

    6 days ago


    Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Ns Logistics Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) **1. Customer Service**: Work as a connector between customers and companies to ensure effective service levels to customers: - Maintain relationships with key customers, update shipping schedules, and provide quotations. - Reserve space on vessels and send bookings to customers. - Utilize the...


  • Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

    Logistics Environment working experience - Customer Service, Operation experience - Management skill **Roles & Responsibilities** - Actively participate in implementation or Business Review with Existing or New customers to deliver Operational Excellence assurance and drive business growth/success. - Continuously identify service gaps and review KPIs, make...


  • Ho Chi Minh City, Vietnam APL Logistics Full time

    **Job Purpose** This position is responsible for delivering APLL commitment to key and complicated customers, meeting day to day operations requirements of the customers. He/she assists customer service supervisor and team lead in vendor seminar program (VSP) to ensure vendors understand and acknowledge customers’ requirement and standard. He/she also...


  • Ho Chi Minh City, Vietnam h-cargo international logistics Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Senior Customer Service (Logistics - Freight Forwarding)**: - **Mã tin đăng: 3451805**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Honour Lane Logistics Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Co-ordinate with overseas/ national agencies to handle nomination shipments from Vietnam to US/ Canada/ China/ Europe,... - Contact with shipper for all necessary procedure supports. - Receive and respond when receiving information, booking requests from agents or carriers. - Check the place and...


  • Thành phố Hồ Chí Minh, Vietnam APL Logistics Full time

    This position is responsible for delivering APLL commitment to key and complicated customers, meeting day to day operations requirements of the customers. He/she assists customer service supervisor and team lead in vendor seminar program (VSP) to ensure vendors understand and acknowledge customers’ requirement and standard. He/she also participate in...


  • Ho Chi Minh City, Vietnam APL Logistics Full time

    This position is responsible for delivering APLL commitment to key customers, meeting day to day operations requirements of the customers. The position manages a team of over 10 Customer Service Representatives to achieve excellent customer service satisfaction through defined and agreed processes. He/she participates in organizing vendor seminar program...


  • Thành phố Hồ Chí Minh, Vietnam EASY SPEED INTERNATIONAL LOGISTICS LIMITED Full time

    Customer Service Executive (Airfreight) Location: Vietnam Hồ Chí Minh Company: Easyspeed Global Forwarding(Vietnam) Position: Full-time About Us We are a freight forwarding company established in China with 11 strong years of market presence. We specialize in e-commerce and traditional freight, handling about 15,000 tons of airfreight per...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Olivin Logistics Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Handle export/import shipments from/to Vietnam according to all given requirements and rules & regulations externally as well as internally - Liaise with booking team to secure space & arrange flight. Check with subcontractor for the best cost - Update cargo & documents status to customers and...

  • Customer Service Staff

    7 months ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Yusen Logistics (Việt Nam) Chi Nhánh HCM Full time

    Mô tả công việc Receive requests and related documents from customers or Yusen overseas agents (service quotes, import / export procedures for goods, problem solving, document requests, Customs procedure advices, procedures for payment...) Check the conditions of performing services for customers (Have a service contract yet? Is there a quotation...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Honour Lane Logistics Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Develop and Manage Pricing Strategies: - Develop and implement pricing strategies that align with the company’s business objectives. - Analyze market trends and competitors to identify opportunities and challenges in pricing. - Establish pricing policies and procedures to ensure consistency and...


  • Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Ns Logistics Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) **1. Customer Service cum marketing** Work as a connector between customers and companies to ensure effective service levels to customers: - Receive the inquiry from Customer, clarify all request and well feedback to Customer. - Prepare the draft service contract, negotiate terms & conditions with...

  • Customer Service

    3 months ago


    Thành phố Hồ Chí Minh, Vietnam Yusen Logistics Vietnam Full time

    **Working Location: Binh Duong or Ho Chi Minh City** **Main Job Purposes**: 1. Collect, respond and solve customer’s request 2.Coordinate to perform at the requests of the customers 3.Maintain relationships with customers and get other opportunity from current customers. 4.Instructing, supporting and supervising team members to perform daily...

  • Customer Service

    2 weeks ago


    Thành phố Hồ Chí Minh, Vietnam NS Logistics Việt Nam Full time

    **Giới thiệu**: Công ty TNHH NS Logistics Việt Nam hiện đang kinh doanh lĩnh vực hỗ trợ vận tải 1. Customer Service cum marketing Work as a connector between customers and companies to ensure effective service levels to customers: - Receive the inquiry from Customer, clarify all request and well feedback to Customer. - Prepare the draft...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Honour Lane Logistics Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Co-ordinate with overseas/ national agencies to handle nomination shipments from Vietnam to US/ Canada/ China/ Europe,... - Contact with shipper for all necessary procedure supports. - Receive and respond when receiving information, booking requests from agents or carriers. - Check the place and...


  • Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Andashun Amazing Logistics (Việt Nam) Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) This a position that is responsible for handling daily operation of the company’s product across the country and the world. Specific Accountabilities are include but not limited: - Daily operation task including sea freight, logistics and back up for the airfreight part, from booking acceptance...


  • Ho Chi Minh City, Vietnam lalamove Full time

    At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s...


  • Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH AUX Cloud Commerce Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) **1. Third-Party Logistics Coordination** - Coordinate third-party warehousing and distribution operations to ensure efficient inbound and outbound logistics. - Monitor daily logistics activities to maintain smooth operations and minimize disruptions. **2. Exception Handling and Customer...


  • Ho Chi Minh City, Vietnam APL Logistics Full time

    This position is responsible for (but not limited to) managing all kind of timely and accurate movement of freight and information, he/she has to provide excellent customer service for delivering APLL commitment to key and complicated customers, meeting day to day Client’s services requirements. Working closely with oversea KAM/ Product team to support...


  • Ho Chi Minh City, Vietnam voltrans logistics co. ltd Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Service Representative**: - **Mã tin đăng: 3307392**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất,...