Director, Personal Credit Card

1 month ago

Hà Nội, Vietnam Techcombank Full time

19 Nov 2024**Director, Personal Credit Card & Unsecured Lending (40001624)**:

- Category: Retail Banking Group- Job Type:
- Facility: Retail Banking**Job Purpose**:

- Build strategies for developing personal credit card & unsecured lending solutions that meet the needs of each key customer segment.
- Organize, implement, manage and operate credit card & unsecured lending solution development activities, along with related activities to ensure meeting the needs and experiences of individual customers while achieving the bank's business goals according to strategic orientation

**Key Accountabilities (1)**:
**Design Credit card & Unsecured lending solution package of each key customer segment**
- Support Head of Credit Solutions to build and implement product development strategies credit card & unsecured lending for individual customers according to the general direction of the division and the bank.
- Build and execute the strategy for credit card & unsecured lending products for individual customers. Develop innovative credit card products for each customer segment based on digital technology platform & understand customers throughout the customer journey.
- Build diverse credit card & unsecured lending solution packages to meet the needs of each segment on a digital technology platform & multi-channel experience; support TCB connect with customers in the long term.
- Advise the establishment of necessary policies, procedures, tools, system development to implement the tasks and responsibilities of credit card & unsecured lending unit in order to achieve Division's strategic goals and directions.

**Key Accountabilities (2)**:
**Business Operations Management**
- Manage the activities of building/developing credit card & unsecured lending products for individual customers throughout the stages of understanding customers, determining CVP, designing solutions/features according to CVP roadmap to meet customer needs while complying with Techcombank's regulations and capabilities.
- Manage the implementation of credit card and unsecured lending products for individual customers from the content/idea design stage, building product implementation processes/instructions, implementing the program to business units, and contacting relevant partners (if necessary).
- Manage the effectiveness of credit card product implementation through customer satisfaction metrics, financial metrics and risks (revenue, cost, profit) related to the product.
- Manage coordination with departments within RBG Division and outside to unify partnership plans to ensure optimal partnership management effectiveness.
- Direct and support unit members when participating in, building and implementing projects and strategic initiatives that impact and influence payment product development activities (if any).

**Key Accountabilities (3)**:
**Organizational Culture**
- Ensure management in Division under 3 principles: fairness, transparency and respect.
- Be an example in building and strengthening corporate culture.
- Perform other related tasks as requested by line manager.

**Resource Management and Development**
- Resource management (including developing headcount plans, mobilizing and coordinating human resources inside and outside the RBG Division, training, developing teams, recording and evaluating the work performance of direct staff) to ensure maintaining adequate resources and quality of operations according to the "cross-functional solution group" model.
- Monitor, manage and evaluate employee performance to achieve set goals.
- Advise the Senior Director of Credit Solutions on plans to develop the capacity of the intermediary staff and successor staff of the Credit Card unit.

**Perform other related tasks as required by the Manager**

**Key Relationships - Direct Manager**:
Head of Credit Solutions

**Key Relationships - Direct Reports**:
Director/Senior Manager/Manager of Personal Credit Card & Unsecured Lending, Senior Expert/Expert, Senior Officer of Personal Credit Card & Unsecured Lending

**Key Relationships - Internal Stakeholders**:
Units in RBG and other relevant units

**Key Relationships - External Stakeholders**:
Card product providers, relevant government agencies (SBV...)

**Success Profile - Qualification and Experiences**:
**Qualifications**:

- Bachelor's degree in Economics, Finance, Banking, Marketing or Business Administration required; Master's degree or advanced certificate preferred.
- Foreign language (English): according to the Bank regulations.

**Professional experience**:

- At least 12+ years of experience in the Banking sector. At least 6 years of experience in management and operations, participating in building business strategies, business policies, and operating models for a business segment in the Bank.
- Proven track record of success in driving sales, managing teams and delivering results in a fast-paced banking environment.
- Comprehensive understanding of banking operations, including comp

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