Teller

-Job Advert Details

**Some careers grow faster than others.**
- If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

**Wealth and Personal Banking (WPB) **is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors, and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans, and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.
We are currently seeking a high calibre professional to join our team as an **Teller.**

**Tasks and Responsibilities**

**1. Provision of Counter services**
- Cash/cheque withdrawal and deposit
- Money Exchange
- Term Deposit
- Demand Draft issuance/encashment
- Inward Telegraphic Transfer
- Emergency encashment
- Delivery of ATM card/credit card/overseas card/cheque book to customers
- Customer inquiries about RBWM products and services
- Minimal or no cash difference

**2. **Customer Services**
- Provision of excellent customer service, by providing an efficient, friendly and prompt service
- Actively participate in the “customer retention” strategies as directed by managers to ensure customers are retained
- No justified customer complaints where the avoidance of the complaint is within the staff members control
- Customer feedback / letters of praise
- Actively introduce alternative delivery channels such as Personal Internet Banking and Express Banking facilities

**3. **Sales and business support**
- Identify cross sales and Individual Review opportunities and make effective referrals to Personal Banker or customer group in HSBC
- Takes an active responsibility for own personal development
- Support team members within the Retail Store by sharing innovative and creative ideas to improve processes and operations

**4. **Teamwork**
- Report directly to a member of the Retail Store Management team and may also be supervised by the Senior Teller
- Have an adequate understanding of & an ability to perform their role in order that operational losses are kept to a minimum
- Seek appropriate approval from the Senior Teller or appropriate manager in respect of the completion of transactions outside of their authority

**5. Compliance with internal/external control, procedures, and regulations**
- Strictly follow Cash Handling Procedure
- Ensure satisfactory implementation of audit recommendations
- Cross check colleague’s vouchers
- Maintain and observe HSBC internal control standards, implement, and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided and optimizing relations with regulators.
Qualifications

**- Knowledge of cashiering procedures and regulations
- Knowledge of core products, sales referral opportunities and Customer Relationship Management system
- Knowledge of appropriate branch operational procedures
- Awareness of compliance and regulatory issues as required
- Strong interpersonal and customer service skills
- Good decision-making skills and proven ability to deliver accuracy and efficiency
- Ability to provide quality referrals for the service & sales team

You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count.
Issued by The Hongkong and Shanghai Banking Corporation Limited
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