Advisor, Operational Service Quality Improvement

2 weeks ago


Hà Nội, Vietnam Techcombank Full time

2 Dec 2024**Advisor, Operational Service Quality Improvement (40001394)**:

- Category: Operations Division- Job Type:
- Facility: Operations**Job Purpose**:

- 'The person holding the position is responsible for:

- Be the focal point for consulting, proposing and coordinating with related units on process optimization, forms, and operating methods.
- Support to improve design capacity for employees in the Process design and management department

**Key Accountabilities (1)**:

- 1. Improve operating process:

- Be the focal document contact point for operating procedures.
- Deep understanding on the business of core products: credit processing, payment, trade finance, cards... to identify areas for improvement in processes/forms/systems
- Ability to proactively identify operational risks of existing processes, evaluate and make recommendations, process improvements to prevent and minimize the risk/ damage.
- Advise and guide end users on how to use the newly improved processes, systems and documents
- Coordinate with other functional units to re design processes and implement system according to the approved design, timeline.
- Monitor, measure and evaluate the implementation of technology and process improvement activities post go live.
- Periodically review and improve the operating procedures
- Consult, advise the BOD on the organization and implementation of operational process improvements
- Design and provide training programs and sessions to share knowledge, tools as well as new trending technology to improve the design capability of team members.

**Key Accountabilities (2)**:

- 2. Risk management and compliance:
**Key Accountabilities (3)**:
3. Perform other related tasks at the request of the BOM

**Key Relationships - Direct Manager**:
Head of Central of Operation Excellence

**Key Relationships - Direct Reports**:
N/A

**Key Relationships - Internal Stakeholders**:
Other units, divisions in TCB

**Key Relationships - External Stakeholders**:
As requested per tasks

**Success Profile - Qualification and Experiences**:

- Qualifications: Graduate from university of majoring in Finance/ Banking, Economic, Bussiness Administration, Technology
- Have certificate in Lean Six Sigma, Agile/Waterfall Project Management in advance

**Experience**:

- At least 15 years of experience in process design and project management
- Experience in programs/projects to improve customer experience and operational efficiency
- Knowledge of core banking products: credit, card services, payment and trade finance...
- Knowledge of quality management models and process improvement methods

Language: Fluent English (listening, speaking, reading and writing)



  • Hà Nội, Vietnam RMIT University Full time

    Overview: RMIT University Commitment RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a...

  • People Advisor

    2 months ago


    Hà Nội, Vietnam British Council Full time

    People Advisor **Date**:12 Oct 2024 **Location**: Hanoi, East Asia, VN **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape...


  • Hà Nội, Vietnam Gas Power Quality Full time

    **Job Description Summary**: SQE MSD&BoP is responsible for development and monitor supplier quality on assigned equipment/products/parts from supplier selection, approval, and qualification phase to final inspections in order to verify product compliance with technical and quality requirements before releasing their shipment to site. SQE MSD&BoP is working...


  • Hà Nội, Vietnam Standard Chartered Full time

    **Job Summary** - Manager of Fund and Fiduciaries Services team with the below detailed responsibilities: **Key Responsibilities** - To direct and control day to day Fund Service or Fiduciary Service Operations (“F&FVN Ops”), ensuring clients' interest are fully protected and delivering value added services to clients in accordance established...


  • Hà Nội, Vietnam RightShip Full time

    **The Company** RightShip is the world's biggest third party maritime due diligence organization, providing expertise in global safety, sustainability and social responsibility best practices. We bring together years of industry expertise with the output from analytics and large data sets to provide our safety and environmental scoring systems,...


  • Hà Nội, Vietnam Clinton Health Access Initiative Full time

    Overview: The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems. CHAI was founded in...


  • Hà Nội, Vietnam Standard Chartered Full time

    **Job Summary** - To direct and control day to day Fund Service or Fiduciary Service Operations (“F&FVN Ops”), ensuring clients' interest are fully protected and delivering value added services to clients in accordance established procedures, regulations and laws and also Group business need; - Check Financial statements or customized reports, which are...

  • Client Advisor

    1 month ago


    Hà Nội, Vietnam Tiffany & Co. Full time

    **The Blue Box.** Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what’s possible with design and influencing style. As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join our Tiffany & Co. store in Hanoi as...

  • Senior Client Advisor

    2 months ago


    Hà Nội, Vietnam OPENASIA Full time

    **NƠI LÀM VIỆC**: - Hà Nội **CẤP BẬC**: - Nhân viên **HÌNH THỨC**: - Nhân viên chính thức **KINH NGHIỆM**: - 2 - 5 Năm **MỨC LƯƠNG**: - Cạnh Tranh **NGÀNH NGHỀ**: - Bán hàng / Kinh doanh, Bán lẻ / Bán sỉ, Dệt may / Da giày / Thời trang, Dịch vụ khách hàng **PHÒNG BAN**: - TAM SƠN **HẠN...

  • Client Advisor

    3 weeks ago


    Hà Nội, Vietnam Tiffany & Co. Full time

    **Position**: **The Blue Box.** Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what’s possible with design and influencing style. As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join our Tiffany & Co....


  • Hà Nội, Vietnam Standard Chartered Full time

    **Job Summary** - To direct and control day to day Fund Service or Fiduciary Service Operations (“F&FVN Ops”), ensuring clients' interest are fully protected and delivering value added services to clients in accordance established procedures, regulations and laws and also Group business need; - Check Financial statements or customized reports, which are...


  • Hà Nội, Vietnam Pan Pacific Hanoi Full time

    **Hạn nộp**: 30/11/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Ba Đình - Hà Nội Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Ngành nghề Quản lý, điều hành Vị trí N/A Cập nhật 05/11/2024 10:12 MÔ TẢ CÔNG VIỆC The...


  • Hà Nội, Vietnam Canal Plus Full time

    OTT Technical Operations Engineer The OTT Technical Operations Engineer supervises the availability and quality of services related to the VSTV OTT solution upon its launch. This role involves recommending and implementing improvements in the operations and maintenance of OTT services. Reporting Line: OTT Technical Operations Manager **DUTIES**: -...


  • Hà Nội, Vietnam Cybertexex Full time

    **Cybertexex** provides automated solutions for AML and watchlist screening and behavior analytics tailored for digital businesses globally. Right now we are looking for a **Quality Control Operator** - **an entry-level specialist** who checks the quality of our automated systems while analyzing and correcting graphic and numerical data. Your work will be a...


  • Hà Nội, Vietnam Công ty TNHH Chứng khoán NH Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Implement a strategy on quality assurance and service quality of the technology department to ensure products and services operating as intended. - Lead efforts to enhance and make the testing process more efficient and increase coverage of automated testing. - Manage the testing activities...


  • Hà Nội, Vietnam Standard Chartered Full time

    **JOB SUMMARY** - To handle S2B client onboarding/maintenance and training request, provide an accurate, legal, efficient and timely service to customers and other internal counter parties. **KEY RESPONSIBILITIES** **Strategy** - Targeted Improvements - Act as a service partner, work together with RMs, Product Sales, Operations and other key internal...


  • Hà Nội, Vietnam Prudential plc Full time

    Policy Service Senior Manager Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to...


  • Hà Nội, Vietnam Aon Corporation Full time

    Senior Specialist, People Operations We're hiring! Aon Vietnam is currently recruiting a Senior Specialist, People Operations to join our team in Hanoi. Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one...


  • Hà Nội, Vietnam AMREP Quality Management Services Full time

    **Graduate Engineer-Fresher** **Company Description** AMREP Supplier Management Services is a global leader in production optimization, supplier management, and quality excellence solutions. With over 30 years of experience, we help clients reduce costs of quality and resolve critical production issues worldwide. Our expertise includes quality inspections,...


  • Hà Nội, Vietnam Aon Corporation Full time

    Posting Description: We’re hiring! Aon Vietnam is currently recruiting a Senior Specialist, People Operations to join our team in Hanoi. Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse...