Officer, Account Services, Snt

4 weeks ago

Hanoi, Vietnam Standard Chartered Full time

**Job***: Operations

**Primary Location***: Asia-Vietnam-Hanoi

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 12/Feb/2023, 9:34:56 PM

**Unposting Date***: Ongoing

**The Roel Responsibilities**

**Strategy**
- Responsible for implementing the processing and support strategy applicable to each product to ensure that it is in line with the overall CPBB strategy and that meets the needs of the individual product.

**Business**
- Responsible for the collective performance of the in-country Operations functions supporting the relevant product against the agreed performance and risk metrics and the associated thresholds.
- Active to participate in liabilities operations related new projects, new business services launching.
- To continuously challenge and improve current process to reduce TAT and increase productivity.
- Identify and drive change to processes to improve productivity and standardization.
- To perform any assignments that may be required from time to time.

**Processes**
- Fully understand and comply with internal policy and local regulation. Ensure effective risk mitigation and continuous service improvement through strong engagement of many teams, financial and capacity management.
- Process account opening and maintenance requests as a maker role for both enterprise and individual clients received via call centre / branch operations / I-banking within TAT.
- Ensure that Account opening forms, documentations mandates and all letters of instructions from clients or internal instruction are checked, updated, and filed accordingly.
- Be accountable for the service delivery (through service, cost and risk levels) of Liabilities Servicing and Transacting in Vietnam.
- Perform investigation for complaints related to Liabilities Ops from clients and stakeholders.
- Custody and filling customers request form and other supporting documents.
- Prepare periodical report / escalation following current processes.
- Backup and complete other tasks assigned by Manager.
- Have effective communication with stakeholders.
- Provide initiative to improve productivity.
- Ensure no backlog transactions.

**People and Talent**
- Complete all mandatory learning as assigned by Group.
- Self-motivate, learn, and develop to achieve high quality service to clients and avoid errors.

**Risk Management**
- Proactively escalate operational risks; system risks and channel risks of the products and highlight any potential and actual breakdown of controls to Manager.
- Responsible for the identification, escalation of all aspects of risk in accordance with all relevant products at Group product level policies.
- Comply and ensure products and services are delivered in compliance with local Regulatory Requirements.
- Comply and ensure approved generic Product Program and their corresponding Country Addendum are in place before any product is accepted for implementation. Refer any instances of non-compliance to Manager to follow up.
- Ensure no surprises culture - no failed audits, no operational loss.
- Follow up to ensure all reported risks have been eliminated.
- Implement operational integrity.

**Governance**
- Implement Risk Management methodology and the end to end control environment for each product line that ensures compliance with applicable internal policies and practices as well as external regulations and laws.
- Implement and ensure controls are efficiently and effectively exercised in order to prevent frauds and losses.
- Ensure strong performance against defined Key Risk and Performance Indicators at the consolidated product level.
- Implement the defined control for ensuring that the Operations’ functions supporting each product act within the applicable internal policies and procedures, as well as external regulations and laws, in respect of money laundering and fraud.

**Regulatory and Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Key Stakeholders**

**Internal**
- Product
- Credit Risk
- Credit Initial
- Sales
- Branch Operations
- CSCU
- Network services in GSSC, Chennai / KL
- District / Hanoi DONRE, Notary Offices

**External**
- Clients
- Industry peers
- External vendor
- University degree and / or professional qualification
- 1 year product and / or operations experience in banking operations for M15

**Operations Risk Management**

**Product Knowledge**

**Role Specific Technical Competencies**
- Product Knowledge
- Capacity / capability planning
- Operational Risk Management
- Process Management
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