Customer Service Collaborator

3 weeks ago


Thành phố Hồ Chí Minh, Vietnam VNG Full time

Với vai trò là _Customer Service Collaborator _của nhà phát hành game_, bạn có trách nhiệm trực tiếp chăm sóc, trao đổi và giữ mối quan hệ tốt với tệp khách hàng người chơi VIP của các tựa games như _**_Danh Tướng 3Q _**_(Card-battle Tam Quốc)_**_, Metal Slug: Awakening _**_(run and gun)_**_, Play Together VNG _**_(_Casual/Simulation)**_, Thiên Nhai Minh Nguyệt Đao _**_(MMORPG),_**_ _**_nhằm đảm bảo trải nghiệm tốt nhất cho khách hàng. _Cụ thể công việc như sau:_
- Hỗ trợ và giải đáp thắc mắc của khách hàng tham gia game về tính năng game, event, lỗi game/lỗi nạp tiền vào game qua các kênh: Web support, comment fanpage, inbox fanpage, group, OA Zalo.
- Thu thập và báo cáo các vấn đề, ý kiến đóng góp từ khách hàng về sản phẩm.
- Gửi nội dung thông tin sự kiện event mỗi ngày đến khách hàng VIP.
- Theo dõi hồ sơ của khách hàng VIP và phối hợp với các team liên quan xử lý trong thời gian sớm nhất có thể.
- Theo dõi hồ sơ và gọi điện cho khách hàng VIP để thông báo kết quả hồ sơ mỗi ngày.
- Chăm sóc khách hàng VIP của team qua kênh cá nhân: Facebook, Zalo.
- Gọi điện mời khách hàng trải nghiệm game mới.
- Tìm kiếm khách hàng VIP từ các fanpage/group của các game khác để mời tham gia game của GS9.
- Hỗ trợ tổ chức và tham gia các sự kiện offline bang hội, giao lưu cùng khách hàng VIP.

**Yêu cầu**:

- Có tinh thần trách nhiệm cao.
- Tự giác trong công việc.
- Có định hướng làm việc lâu dài tại VNG.
- Giọng nói rõ ràng, thiện cảm.
- Đã và đang tham gia game online (từng tham gia các game do VNG phát hành là một lợi thế).
- Ưu tiên có kinh nghiệm chăm sóc khách hàng (nếu chưa có sẽ được training).
- Kỹ năng xây dựng mối quan hệ và giao tiếp tốt.
- Thành thạo tin học văn phòng.



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