Customer Service Officer

20 hours ago

Thành phố Hồ Chí Minh, Vietnam Avery Dennison Full time

**公司描述**
**职位描述**

Job overview:
Provide Customer Service in a Call Center or other area of the operations to assigned customers and
accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time
deliveries, complete order fulfillment.
Key responsibilities:
1. Handle order processing:

- Print out order received from CSE, check and match order, Fulfill order form, add loss, highlight

information.
- Input material checking file, input additional label checking file with Prepress.
- Send OCF to OE for inputting order in the system.
- Revise promised date/request date in system in case order changed, order held, update weekly

shipment list.
- Collect packing list from Trim system and send out to customers as guidelines from CSE.

2. Coordinate with other departments:

- Communicate with internal departments for the arrangement of shipment, esp on Saturday.
- To work as a team with CSE to ensure the order process is handled smoothly.
- Back-up team-members when workload makes this necessary.
- Collaborate within the team & another team to clear-off orders pending daily.

3. Check and audit:

- Cross check order before transferring CS to avoid wrong key-in.

**职位要求**
- College degree and above.
- At least 01 working experience years.
- Strong written, verbal skills in English - Chinese bilingual.
- Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and

function specific software.
- Good data entry and organizational skills.
- Detailed oriented and good follow-up skills.

**其他信息**
AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status.

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