Customer Service Officer

2 days ago

Ho Chi Minh City, Vietnam Công ty Theodore Alexander HCM Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
I. PURCHASE ORDERS AND CANCELLATION FILING
- Receives from Customer Service Officers Purchase Orders/Cancellation Notices and logs on the Purchase Orders/Cancellation Notices Logbook.
- Submits Purchase Order/Cancellation Notices to Planning Department and retains a copy.
- Ensure that the Purchase Orders/Cancellation Notices are duly signed and acknowledge by Planning Department.
- Also ensure that the Log Book was signed by Planning Department
- Files all Purchase Orders/Cancellation Notices that were acknowledged by Planning Department

II. PREPARATION OF DOCUMENTS FOR CUSTOMER SERVICE
- Receives all documents submitted to the department from Planning Department and Shipping Departments and distributes to Customer Service Officers.
- Scan Shipping documents as requested.
- Photocopy Shipping documents as requested.

III. EXPEDITING OF REPLACEMENTS

Items/Components
- Receives list/request (Claim Form) of items/components from Customer Service Officers for replacement and submits to Planning Department.
- Retains a copy of the replacement request form, files (on designated binders) and updates until fully served.
- Makes necessary follow-ups on the replacement request until these are served.
- Ensures that packed replacement items/components are properly labeled.
- Prepare the necessary documents (material gate pass and shipping request) in sending the replacement items/components.
- Sends out the package to Shipping and takes note of the Shipping Details.
- Submits the Shipping Details to Customer Service Officers.

Samples
- Receives and release Sample Replacement Purchase Order to Research & Development
- Retains a copy of the Purchase Order and files.

IV. MONITORING OF ETDs PROVIDED BY PLANNING DEPARTMENT
- Prepares a summary/monitoring sheet of all request for ETDs per Customer Service Officers
- Makes necessary follow-ups on the promised ETDs until these are served.

V. MONITORING OF CUSTOMER SERVICE OFFICE SUPPLIES
- Prepares all purchase requisitions of office supplies (stock/non-stock items) for the department.
- Ensures that purchased supplies are properly delivered to the department.
- Monitors office supplies and ensure that the department will not run out.
- Prepares/submits a Monthly Consumption Report of supplies to department manager.

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Chế độ bảo hiểm
- Phụ cấp
- Xe đưa đón
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Phụ cấp thâm niên
- Nghỉ phép năm

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:

- A college graduate/college level
- Minimum of 1 year in a manufacturing firm
- Excellent computer knowledge and typing skill
- Knowledge in basic documentation & filing system
- Must have high level of analytical ability
- Dynamic interpersonal skills
- Can work with less supervision and under pressure
- Hardworking and willing to work overtime when necessary

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng

Đại Học
Không yêu cầu

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