Customer Service Leader

2 weeks ago

Ho Chi Minh City, Vietnam Công Ty TNHH Savills Việt Nam - Chi Nhánh Thành Phố Hồ Chí Minh Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Manage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenants

Administrative tasks:

- Receive all calls from residents or tenants
- Manage taxi service
- Manage information about parking lots
- Manage access cards
- Manage express delivery service
- Provide newspaper for tenants (only applied to office building)
- Manage Lost Found service
- Send messages and letters to tenants
- Provide fundamental information for all tenants (only applied to office building)
- Well cooperate with engineering team, security service and janitorial service
- Update timesheets, working schedules of staffs
- Instruct residents, contractors of residents about rules procedures related to moving in/out when fit out, residence register, etc
- Manage sub contractors (if required)
- Interview and asset customer service officers
- Develop and maintain positive attitude in vocational training programs for customer service

Managing tasks:

- Manage and be responsible for productivity of subordinate staffs
- Train customer service officers (if required)
- Ensure all customer service staffs maintain high standard of appearance, personal hygiene, uniform, name badge as instructed

Report:

- Create daily checklist for customer service/ front office
- Daily logbook
- Follow up job requirement list
- Diploma/Degree in Management;
- Graduate from Col

**Chức vụ**: Trưởng nhóm/Trưởng phòng

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Full salary social insurance coverage
- Personal health insurance
- Commitment to 13th-month salary
- 12 days of fully paid annual leave
- Training in relevant tasks and skills in the field of Building Management

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Education
- Diploma/Degree in Management;
- Graduate from College or University majoring in Business Administration, Hospitality or a related field

Communication skills
- Strong interpersonal, negotiation and communication skills, for liaising with colleagues, customers and other stakeholders;
PC skills
- Ability to work with IT resources such as databases and spreadsheets, for the collection and management of information;
Experience
- At least 1-years experience in related fields;
Foreign Language
- Proficient English (both speaking and writing);
Key characteristics
- Excellent communication, interpersonal and writing skills;
- Proactive, competent, flexible and willing to learn;
- Excellent organizational and time management skills with the ability to multi-task;
- Good at writing reports and presentations;
- Ability to work effectively under pressure;
- Creativity and the ability to utilize initiative;
- Good teamwork, analytical and problem-solving skills;
- Business related knowledge and a good sense of current issues;
**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Giám Sát Dịch Vụ,Nhà Hàng/Khách Sạn

Trung cấp - Nghề
Không yêu cầu

  • Customer Service Leader

    2 days ago

    Ho Chi Minh City, Vietnam Bureau Veritas Vietnam Full time

    COMPANY DESCRIPTION - Our Mission & Ambition are _**_Shaping a World of Trust_**_. A business to business to Society Company, contributing to transforming the world we live in. Guaranteeing quality, ensuring Health and Safety, mitigating risks and improving performance as well as environmental protection and social responsibilityThis is what Bureau Veritas...

  • Customer Service Team Leader

    2 days ago

    Quận , Ho Chi Minh City, Vietnam Hoan My Sai Gon Hospital Career Full time

    Company DescriptionHoan My Sai Gon Hospital, established in 1999, is Vietnam's first private hospital and serves as the flagship facility for the nation's largest private healthcare group. Located in Ho Chi Minh City, the 300-bed hospital treats over 2,500 outpatients daily. Dedicated to innovation and excellence, Hoan My Sai Gon Hospital offers...

  • Customer Service Team Leader

    2 days ago

    Ho Chi Minh City, Vietnam chusvn co. ltd Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Service Team Leader ( English Cv )**: - **Mã tin đăng: 3672707**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt...

  • Customer Service Leader

    1 week ago

    Thành phố Hồ Chí Minh, Vietnam Công ty TNHH Đầu tư và Phát triển Dịch vụ truyền thông Bin Full time

    **About One IBC**: With a work force of 120 employees, One IBC has established a strong presence in the region with six offices in Lithuania, the USA, Singapore, HongKong, Vietnam, and Dubai(UAE), and we continue to expand our geographical reach through regional partner ships. One IBC provides an integrated suite of services, including Business Formation...

  • Customer Service Leader

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam iTechwx Full time

    COMPANY INTRODUCTIONWe are, iTechwx, established in mid-2022, with 600 employees across 3 offices within Ho Chi Minh City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure,...

  • Customer Service Team Leader

    4 days ago

    Thành phố Hồ Chí Minh, Vietnam Hegka Vietnam Full time

    The Team Leader plays a pivotal role in driving team performance, ensuring customer satisfaction, and maintaining efficient operations. This position requires strong leadership skills, a keen understanding of call center dynamics, and the ability to motivate and guide team members toward achieving their goals. **[1] - Job requirements**: **Team...

  • Customer Service Team Leader

    6 days ago

    Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

    Attractive Package - Experience in airlines system (Sabre/Vietjet/Bamboo) or GDS - Experience in team leader posistion **JOB DESCRIPTION**: - Ensuring all agents are achieving their daily KPI’s in qualitative metrics - Monitoring scoring KPI statistics & Daily reports from the supervisor - Isolate and identify areas of improvement on members...

  • Customer Service Team Leader

    1 week ago

    Ho Chi Minh City, Vietnam Uponly NV Full time

    Job Responsibilities - Strategically lead a customer service team to enhance performance of our representatives by setting clear key performance indicators (KPIs) and career path planning for successful agents. - Assist in the development of processes to achieve the goals and objectives of the customer relations department given by the Top Management. -...

  • Customer Service Assistant 2

    2 days ago

    Ho Chi Minh City, Vietnam Amway Inc. Full time

    Handle and manage the cash, bank transfer, POS, E-payment properly according to operation standards. - Product handling to distributors on express counter. - Control Tax invoice - Support direct upline to do some report of overtime, return report - Ensure fast and accurate information of distributor are keyed in & updated in the system in compliance with...

  • Customer Service

    6 days ago

    Ho Chi Minh City Metropolitan Area, Vietnam GBG Group Services Limited Liability Company Full time ₫1,200,000 - ₫2,400,000 per year

    About UsWe are a global leader in ticketing services, providing seamless online experiences for a wide range of sports, concerts, and live events. Our platforms,includingGigsbergandFootball Ticket Net, serve fans worldwide with access to top events and football matches. Join us in the heart of District 7, Ho Chi Minh City, at our exquisite office in one of...