Customer Service Leader
2 days ago
COMPANY DESCRIPTION
- Our Mission & Ambition are _**_Shaping a World of Trust_**_. A business to business to Society Company, contributing to transforming the world we live in. Guaranteeing quality, ensuring Health and Safety, mitigating risks and improving performance as well as environmental protection and social responsibilityThis is what Bureau Veritas is about, truly believing that it contributes to bettering society._
- Our Absolutes are _**_Ethics, Safety and Financial control_**_; and our Core Values are _**_Trusted, Responsible, Ambitious & Humble, Open & Inclusive_**_. We strongly believe that you are here more than just working, being part of the BV family, it’s being convinced that you will “_**_Leave your mark_**_in _**_Shaping a World of Trust_**_”._
DESIGNATION : Customer Service Leader
RESPONSIBILITIES
**_Job Description : Customer Service Leader _**
**_Reporting : CS Manager_**
**1 Tasks - Activities - Responsibilities**:
- Coordinating with other departments to ensure that customer service issues are resolved quickly and efficiently;
- Receiving signed contract or booking from Business Development team and assigning to team member;
- Receiving and reviewing request for auditing from oversea then assign to team member;
- Extract and review scheduling data then assign to team member for their action;
- Review CS schedule log to make sure their competence per month follow the KPIs;
- Co-ordinate the activities of the Customer Service team; provide support and advice to team members;
- Monitor performance and lead the team to achieve key performance indicators (KPIs);
- Monitoring the new and maintain qualification process of auditor.
- Supporting team member to push audit report with auditor in case of late KPI.
- Provide development plans and conduct appraisals which encourage employee engagement;
- Evaluate customer feedback and identify ways to maximize customer satisfaction;
- Checking and approval for logistic booking (air ticket, car booking).
- Revenue monitoring to meet target.
- Calculating and submit sub fee, OT of auditor/ sub-contractor.
QUALIFICATIONS
- Bachelor’s degree in English, Business Admin or Technical major
- At least 3 years working experience as Customer Service/ Admin position or relevant
- Effective team co-ordination and leadership skills
- Customer orientation and ability to adapt/respond to different types of character
- Ability to multi-task, prioritize, and manage time effectively
- Good command of English
OTHER INFORMATION
**1 Professional behaviors**:
- Understanding company’s business activities.
- Be open-minded and trusted
- Possess sound judgement, analytical skills and tenacity
- Problem solving with a high level of commercial awareness
- To understand complex operations from a broad perspective
**2 Benefits**:
- Get full salary on probation period
- 15 days leave with paid in a year + 5 sick leave
- Receive annual health check, motorbike check
- Receive Social insurance; 24h Aon insurance
- Receive voucher on special days such as birthday, 2/9, 30/4, Mid-autumn festival, etc
- Can join in company events such as Year-end party, Family day, Company trip
- Working time: From Mon to Fri
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