Customer Service Team Leader

The Team Leader plays a pivotal role in driving team performance, ensuring customer satisfaction, and maintaining efficient operations. This position requires strong leadership skills, a keen understanding of call center dynamics, and the ability to motivate and guide team members toward achieving their goals. **[1] - Job requirements**: **Team...

Job Responsibilities - Strategically lead a customer service team to enhance performance of our representatives by setting clear key performance indicators (KPIs) and career path planning for successful agents. - Assist in the development of processes to achieve the goals and objectives of the customer relations department given by the Top Management. -...

**Mô tả công việc**: (Mức lương: Thỏa thuận) **PURPOSE OF THE ROLE**: - To ensure a high level of customer satisfaction and operational efficiency in the delivery of inspection services by leading the customer service team. - Coordinating effectively between clients and internal teams, and continuously improving service...

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**Customer Service Team Leader Video Game Industry** **Salary Range**: 15 - 17 mil VND (Gross) **Working Time**: 8:00 AM - 5:00 PM (Monday - Saturday) **Working Address**: 875 Cach Mang Thang 8, Ward 15, District 10, Ho Chi Minh City **Key Responsibilities**: - Oversee daily operations of the customer service team, ensuring SLA compliance and service...

The customer service lead is in charge of overseeing the day-to-day operations of Zalo’s customer service team. They commonly manage a team of customer service representatives and may also be responsible for developing new policies or procedures to improve the quality of service being provided. We are looking for a person who knows how to resolve customer...

COMPANY INTRODUCTIONWe are, iTechwx, established in mid-2022, with 600 employees across 3 offices within Ho Chi Minh City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure,...

**About One IBC**: With a work force of 120 employees, One IBC has established a strong presence in the region with six offices in Lithuania, the USA, Singapore, HongKong, Vietnam, and Dubai(UAE), and we continue to expand our geographical reach through regional partner ships. One IBC provides an integrated suite of services, including Business Formation...

**Responsibilities**: - Manage team performance through monitoring, giving agents advice to handle Customers’ queries while they cannot handle on their own. - To reduce handling time and improve the first contact resolution metric, provide layers the authority to handle complaints and inquiries. - Ensure daily performance to meet the SLA, AHT,...

Thanh Cong Textile & Garment (E-Land Group – Korea) is looking for aTeam Leaderwho can lead ourCustoms Finalization (CFR), Master Data Management, and Logistics Analyticsfunctions.If you have strong experience inCustoms Finalization, PCA, HS codes, BOM/Norms, ERP, and Logistics Data, this role is for you.Role DescriptionKey ResponsibilitiesLead Customs...