Customer Service Leader

6 days ago

Thành phố Hồ Chí Minh, Vietnam Control Union Vietnam Co., Ltd Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
**PURPOSE OF THE ROLE**:

- To ensure a high level of customer satisfaction and operational efficiency in the delivery of inspection services by leading the customer service team.
- Coordinating effectively between clients and internal teams, and continuously improving service processes.

**RESPONSIBILITIES**:

- Perform all the CS daily and monthly tasks for key account clients.
- Lead and manage the CS team to ensure daily operations run smoothly and meet client expectations.
- Act as the primary escalation point for client inquiries, service issues, or complaints related to inspection services.
- Coordinate closely with inspection teams, sales, and technical departments to ensure seamless service delivery.
- Oversee the scheduling, booking, and status tracking of inspection orders.
- Monitor service KPIs (e.g., lead time, client response time, report turnaround time) and initiate improvements where necessary.
- Review and improve customer service workflows and tools to increase efficiency and quality of support.
- Train and mentor team members to improve their product knowledge, customer handling skills, and operational performance.
- Other related tasks as instructed by the manager.

**_Key competencies_**
- Customer-focused mindset with a commitment to delivering high-quality service.
- Leadership and team development capabilities.
- Process-oriented with a keen eye for detail and continuous improvement.
- Ability to work under pressure and manage multiple priorities.
- Strong analytical and decision-making skills.

**Chức vụ**: Trưởng Nhóm/Trưởng Phòng

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Working hours: Monday to Friday, 8:00 AM - 5:00 PM (hybrid-working mode).
- Competitive salary & 100% salary during probation; Year-end bonus, Annual Salary review.
- Personal Health-care insurance.
- Annual teambuilding and health check-up.
- Social insurance, health insurance, unemployment insurance according to Labour Laws (full salary).
- Provided with a laptop, phone, SIM, and all necessary equipment for work.
- International working environment with a culture of trust and close collaboration in small teams.
- Personalized training and development programs to maximize your potential, opportunities for professional and personal growth in a dynamic company.
- Plus all the cool office perks: Free coffee, snacks, events, and personalized workstations tailored to your needs.

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
**EDUCATION & WORK EXPERIENCE**
- Bachelor’s degree in Business, Supply Chain, Quality Management, or a related field.
- 5+ years of experience in customer service or operations roles in inspection.
- At least 2 years in a supervisory or team leader position.

**KNOWLEDGE**
- Knowledge of Inspection service
- Knowledge of Testing parameters
- Knowledge of Import and Export documents

**SKILLS**
- Excellent communication and interpersonal skills.
- Strong organizational and problem-solving abilities.
- Fluent in English (4 skills)
- Detail orientation
- Proficient in Microsoft Office

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Quản Lý Chất Lượng (QA/QC),Xuất Nhập Khẩu

Đại Học
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