Ielts Customer Service Officer

2 days ago


Ho Chi Minh City, Vietnam IDP Education Ltd Full time

IDP Education Pty Ltd (IDP) is a global company offering student placement and English language testing services. Using its network of over 80 student offices in 25 countries, IDP places international students into educational institutions of Australia, UK, United States, Canada and New Zealand
- Instruct and register IELTS test takers from different sources.
- Handle other test-related requests from test takers when needed.
- Cross-sell relevant IDP services where appropriate.
- Process all and handle relevant first level feedback and comments in a timely and professional manner.
- Process other relevant administrative procedures (payment confirmation, test fee refund, additional results, etc.).
- Make sure that information brochures/ leaflets are available on all information at all the time for customers.
- Maintain filing system of IELTS materials and ensure tight security is upheld at each touchpoint.
- Support other back-office tasks when needed
- Assistance in other matters pertaining to IELTS and other examinations administration.

**Job Requirement**:

- Minimum 2 to 3 years of experience working in a customer service/sales environment, preferably in the services industry.
- Good communication skills (in both Vietnamese and English)
- Integrity - being honest, confidential and ethical.
- Attention to detail - being careful about detail and thorough in completing tasks.
- Dependability - being reliable, responsible, multi-task, and handle tasks under high pressure.
- Cooperation - being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Concern for Others - teamwork, being sensitive to other’s feelings, understanding and helpful on the job.

**Benefits**:

- 13th month salary.
- Annual bonus
- Good chance to study and develop career path stably
- Opportunities to be trained in the professional environment to maximize your potential
- English Training scholarship for staff and family members at ACET.
- 15 working-days recreation leave, 10 days sick leave.
- Annual medical examination.
- Outing Trip.
- Other benefits according to IDP’s policy.


  • Ielts Admin Officer

    7 days ago


    Ho Chi Minh City, Vietnam IDP Education Ltd Full time

    **Career Opportunities at IDP Education**: **(Ho Chi Minh Office)**: IDP Education Pty Ltd (IDP) is a global company offering student placement and English language testing services. Using its network of over 80 student offices in 25 countries, IDP places international students into educational institutions of Australia, UK, United States, Canada and New...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam CMA CGM Full time

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...


  • Ho Chi Minh City, Vietnam Kimberly-Clark Full time

    Customer Service Officer **Job Description**: Customer Service Officer Your Job: You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise,...


  • Ho Chi Minh City, Vietnam Arrow Electronics, Inc. Full time

    **Position**: Customer Service Officer **What You'll Be Doing** - Provide internal and external customer service and sales support for order management and system-related work - SO entries, maintenance, shipment release & inventory management. - Working in close collaboration with Field Sales and Inside Sales for Pre-Order & Order Entries. - Responsible for...


  • Ho Chi Minh City, Vietnam Kimberly-Clark Full time

    **Customer Service Officer** **Your Job**: You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Savills Việt Nam - Chi Nhánh Thành Phố Hồ Chí Minh Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Manage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenants Administrative tasks: - Receive all calls from residents or tenants - Manage taxi service - Manage information about parking lots - Manage access cards - Manage...


  • Thành phố Hồ Chí Minh, Vietnam CMA CGM Full time

    ID: 571103 **Location**: Ho Chi Minh City, VN Customer Service Officer Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam GOEX TRANSPORT Full time ₫7,680,000 - ₫96,000,000 per year

    Core PurposeServe as a key liaison between customers, overseas agents, and internal operations, ensuring smooth communication, accurate documentation, and exceptional service delivery. Support sales and operational excellence through proactive problem-solving and process optimization.Key Skill Areas & Responsibilities1. Customer Relationship & Communication...


  • Ho Chi Minh City, Vietnam JobsGO Recruit Full time

    **Mô tả công việc**: (Mức lương: 12 - 18 triệu VNĐ) - Providing guidance and advice for customers about products, nutrition and wellness as trained by the company - Resolving issues of inventory and shipments with business partners of the company - Liaising with other departments to optimize the quality as well as the efficiency of digital...

  • Customer Service

    6 days ago


    Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Anh Ngữ Brilliant Việt Nam Full time

    **Mô tả công việc**: (Mức lương: 22 - 25 triệu VNĐ) TASKS OF CUSTOMER SERVICE ASSISTANT - Introduce and consult our customers and perform the progress of enrollment of new students. Deal and respond directly with customers. - Handle and resolve customer complaints/requirements. - Set up new customer accounts, manage customers' accounts on the...