Customer Services Officer

20 hours ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Central Retail Full time

Customer Service Officer is the point of contact for 2
nd
tier to support BUs (Business Units) customer service/call center to investigate cases and furnish resolutions.

Job description:

  • Provide BUs with reliable up-to-date and complete information
  • Manage customers'requests and complaints. Collaborate with related functions to deliver appropriate solutions and alternatives within SLA to meet customer's satisfaction
  • Track record of customer cases to suggest process/solution to prevent similar cases from occurring
  • Assist loyalty program launch preparation such as training section organization and system/application testing.

Requirements:

  • Education:
    Bachelor's degree in BA or related field
  • Seniority:
    2-3 years experience in customer service or related field
  • Functional skill:

  • Customer service oriented with servicemind

  • Ability to work under pressure

  • Troubleshooting, multi-tasking, prioritize, and manage time effectively

-
Proactive attitude


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