Customer Service Officer

4 hours ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Digital Commerce Hub Full time

Digital Commerce Hub Joint Stock Company
is an enterprise operating in the e-commerce sector, headquartered at No. 21, Street 63, Thanh My Loi Ward, Thu Duc City, Ho Chi Minh City.

With a team of 100 to 300 employees, the company focuses on developing solutions and platforms that support businesses in building, managing, and optimizing their online operations.

Digital Commerce Hub aims to become a trusted strategic partner in the digital transformation journey of Vietnamese enterprises.

Tasks

  • VIP Customer Care, User Support via Chat System, Inquiry Resolution and Issue Handling

  • Provide support and usage guidance to users.

  • Offer consultation on promotions and events, including detailed information about special offers and programs.

  • Handle complaints, reports, and suggestions for improvement through chat; collect and register user feedback to enhance service quality.

  • Perform other tasks as assigned by supervisors.

Requirements

  • No experience required for night shift applicants.

  • Chinese language proficiency is a plus.

  • Experience in managing fanpages or using chatbots is an advantage.

  • Good communication and customer service skills.

  • Strong problem-solving, reporting, and data entry skills.

  • A proactive attitude and willingness to learn.

  • Ability to work under high pressure.

  • Age requirement: 20 to 35 years old.

Benefits

  • Salary is negotiable based on ability.

  • Working hours:
    8 hours/day, 6 days/week (fixed shifts)

  • Morning shift:
    6:30 AM – 2:30 PM

  • Afternoon shift:
    2:30 PM – 10:30 PM

  • Night shift:
    10:30 PM – 6:30 AM

  • Social insurance, health insurance, and unemployment insurance; 13th-month salary bonus provided.

  • Employees are entitled to 13 days of annual leave per year (additional menstrual leave is provided for female staff).

  • Regular performance reviews, salary increases, and bonuses every 6 months.

  • Participation in vibrant company events: team building, annual gala, etc.

  • Company provides computer, necessary software, and equipment.

  • Free Chinese language training (2 sessions per week).

  • Complimentary coffee and weekly afternoon tea (equivalent to 60k VND).

  • Additional allowance upon official employment: 1 – 2 million VND/month.



  • Ho Chi Minh City, Ho Chi Minh, Vietnam CMA CGM Full time

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam GOEX TRANSPORT Full time ₫7,680,000 - ₫96,000,000 per year

    Core PurposeServe as a key liaison between customers, overseas agents, and internal operations, ensuring smooth communication, accurate documentation, and exceptional service delivery. Support sales and operational excellence through proactive problem-solving and process optimization.Key Skill Areas & Responsibilities1. Customer Relationship & Communication...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Kenkoup Trading Company Limited Full time $1,500 - $2,000 per year

    Mô tả công việc:(Mức lương: Thỏa thuận)Are you detail-oriented, have excellent communication skills, and thrive in a dynamic environment? Kenko Up Trading Company Limited is looking for a Customer Service cum Office Admin to support our growing business operations in Vietnam. This role is ideal for someone who wants to be a key point of contact...

  • Customer service

    6 days ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Talentia Consulting Full time ₫2,400,000 - ₫6,000,000 per year

    Salary: usd/month + performance bonusLocation: HCMC, working remotely until the office is set upJob Responsibilities:1.Manage buyer conversations, accurately handle customer inquiries and complaints. Provide user-centric solutions to enhance customer satisfaction and trust in UGREEN.2.Promptly address and follow up on customer issues. Perform statistical...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Hoya Lens Vietnam Full time ₫6,000,000 - ₫8,000,000 per year

    Mô tả công việc:(Mức lương: Thỏa thuận)_ Receiving order_ Shipment acknowledgement_ Being the window between customer and company_ Sending shipping advice to customer_ Communicate with customers by email_ Solving problem during shipment_ Following the jobs which are assigned by SupervisorChức vụ: Nhân Viên/Chuyên ViênHình thức làm...

  • Customer Service

    1 week ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Giantsage Full time ₫5,000,000 - ₫15,000,000 per year

    About the RoleWe are looking for a Customer Service Specialist with experience in handling customer concerns related to electronic products. The ideal candidate must be able to communicate in Chinese and be passionate about delivering excellent customer experiences.Job Responsibilities:Manage buyer communications, accurately respond to customer inquiries and...

  • Customer Service

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam GBG Group Services Limited Liability Company Full time ₫1,200,000 - ₫2,400,000 per year

    LOCATION:The Grace Tower - 71 Hoang Van Thai Street, Tan Phu Ward, District 7, HCMC.No Hybrid or RemoteAbout UsWe are a global leader in ticketing services, providing seamless online experiences for a wide range of sports, concerts, and live events. Our platforms,includingGigsbergandFootball Ticket Net, serve fans worldwide with access to top events and...

  • Customer Service

    4 days ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Capella Gallery Hall Full time ₫2,500,000 - ₫7,500,000 per year

    Company DescriptionCapella Holdings is a dynamic business group specializing in premium event services, hospitality, and lifestyle experiences. With a portfolio of distinctive brands such as Capella Gallery Hall, Riverside Palace, Chloe Gallery, and others, we are committed to delivering excellence in customer experience and setting new standards in...

  • Customer Service

    4 days ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam YunExpress Full time ₫2,500,000 - ₫7,500,000 per year

    Job DescriptionFollow up on customers' enquiries on parcel status via email and groups in different communication appsOperate CMS to update parcel status and trackingAssist in tackling parcel check-in errors on the Warehouse Management System (WMS)Coordinate with departments to confirm parcel shipments are error-freeAny other tasks as assigned by the...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Nha Khoa I-Dent Full time

    Job Salary Range: /monthRequirement:• 2–5 years of experience in the premium service industry (preferably in dentistry, healthcare, spa, hospitality, or aesthetics).• Deep understanding of Vietnamese customer behavior and psychology in the mid- to high-end segment.• Proven ability to develop and implement service processes, train teams, and handle...