OTC Regional Business Solutions Expert

4 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Shiseido Full time

MAIN PURPOSE

  • Support Regional Office as SAP maintenance and support Center.
  • Provides Application Managed Service (AMS) in APAC region for the various enterprise applications troubleshoot and resolve issues & requests within targeted SLA.
  • This role uses consulting skills, business knowledge, and SAP solution expertise to effectively integrate SAP technology into the business environment to achieve expected business results.

DIMENSION

Geographical area under responsibility: Asia Pacific

KEY RESPONSIBILITIES

  • Act as point of contact to analyze and fix application and system issues OTC/ITD area, ensuring SAP services are available and reliable. SAP Modules: SD, and MM
  • Responsible for OTC, ITD and Order management, and provide system domain knowledge
  • Responsible for OTC/ITD Incidents, Problems and Change Requests, and provide intervention guidance and proactive solutions when required.
  • Assist user in requirements gathering, preparation, and follow through of Change Requests
  • Assist in CR release and implementations/roll-out by preparing test script/ test scenario or conduct/coordinate or support users in carrying out User Acceptance/Regression Test.
  • Manages incidents reported by user and follow-up promptly with RCA and CAPA approach and industry best practices.
  • Acts as liaison for troubleshooting and support: investigate, analyze, and solve software problems and map business requirements, processes, and objectives; develop necessary modifications to satisfy needs.
  • Maintain a thorough knowledge of the organization and adheres to all organizational standards.
  • Provide support outside regular office hours.
  • Any other ad-hoc duties assigned.

REQUIREMENTS

  • Bachelor's Degree in I.T, Computers or related field
  • SAP ECC 6.0/S4 HANA experience
  • Experience and knowledge of key integration points between SAP modules
  • Business knowledge and process design skills in SD order management and inventory logistic.
  • Experienced in system integrations between SAP systems, and with 3rd parties systems
  • Possess basic knowledge of SAP authorization troubleshooting.
  • Self-motivated and detail-oriented
  • Project management, ITIL and/or ITSM experiences
  • Effectively communicates technical concepts to users and business concept to tech team
  • Must be able to multi-task, work independently as well as a team player and manage own workload under tight deadlines with minimum supervision.
  • Possess good analytic thinking and problem-solving skills.
  • Ability to work well on cross functional project teams and foster team commitment to tasks.
  • Develop relationships with internal and external stakeholders.
  • Excellent analytical, interpersonal skills and proficient in English.
  • Ability to speak other languages will be an added advantage. Example, Mandarin, Bahasa Malaysia/Indonesia, Thai, Japanese, Korean etc

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