Business Development Manager

2 weeks ago


Hanoi, Hanoi, Vietnam Ford Motor Company Full time
Business Development Manager _

  • Ford Customer Service Division (FCSD)_

Required Education/ Background:

  • Bachelor's Degree in marketing, Economics, Commerce/Trading, Business Admin, Automotive Engineering/Mechanics _

Minimum experience:

  • At least 5 years experiences in Marketing, Sale, Service of Automotive industry; Supervisory role experience _
Others

  • 5 years experiences in Automotive industry _
  • Master Degree in Marketing, Economics, Business Admin _
Customer Service experience.

Good at English (Writing, Speaking & Listening) and MS Office (Word/Excel, Power Point).

Good communication and interpersonal skills (negotiation, coordination, presentation )

Good analytical skill.

Creative, teamwork, careful and capable to learn new concepts

Good at customer satisfaction-oriented mindset

Strong leadership skills

Be in managerial position for at least two years.

General duties:

Business Development
Work as department coordinator for developing departmental business plan

Coordinate with related people to prepare regular business review reports (weekly /monthly key business KPI review, monthly business performance forecasts/ Business plan )

Develop and implement strategy and action for Extended Service Business (ESB), accessory business and new service products to maximize revenue/profit and deliver objective

Monitor the sale performance of Service products: identify issues, develop improvement actions, and solve related concerns.

Identify business opportunity / new Service projects to promote service business

Develop strategy and implementation plan to have better service retention, Customer loyalty.

Part/ ESB /Accessory Revenue Monitor
Be responsible for setting up part sales/ Accessory /ESB objectives to Dealers

Monitor Dealer performance in term of part sales/ Accessory /ESB

Review strategic parts/ Accessory / ESB pricing, monitor pricing activities to assure Ford competitiveness and assure revenue target

Monitor pricing analysis, Cost of Ownership Studies

Service Marketing
Supervise the development and implementation of promotion campaigns and marketing activities to support service business


Co-operate with Company Public Affairs/ Marketing / Reginal Office to monitor and implement communication relating to services, service processes and service products, Service Retention, Customer loyalty.

Support dealers in develop their retails campaigns: review dealer programs, provide trainings to dealer staffs on service marketing

Activity and communication to promote Customer Experiences

People Development & Management

Conduct people processes effectively within function:
Objectives Setting

Individual Development Plan/ Employee Profile

Training Needs Assessment

Performance Appraisal (Interim & Year End)

Succession Plan

Any others tasks as assigned by direct Supervisor or Head of Department based on Business' requirements.

Compliance:

Comply with Internal policies, Code of Conduct, procedures of the Company issued from time to time.

Complete all compliance training as required by Corporate Compliance Office.

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