Indirect Channel Account Manager

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Shell Full time

The Role:

PRINCIPAL ACCOUNTABILITIES:

Sales Operations Planning and Execution

  • Develop annual business plan per distributor to ensure delivery of business objectives and targets and develop annual sales plan with list of sales activities to be generated incremental volume to meet with
annual business plan.

  • Ensure delivery of sales and credit targets.
  • Provide sales forecast to ensure sufficient product supply in the area assigned. Pricing Strategy and Execution.
  • Support and feedback to Pricing Manager on market and customer pricing in developing appropriate pricing strategies.
  • Ensure strict adherence to resultant mandates to minimize cross channel conflicts.

Distributor Management

  • Jointly with RTM to recruit, on-board and terminate distributors. Promotes Shell Value Proposition, manages value chain split between Shell, distributors and consumers, as well as cross-channel conflicts.
  • Drives the business strategy through coordinating a network of distributors, establishing mutually beneficial contract frameworks and managing distributor performance.
  • Develop and implement Annual Business Plans, including Distributor Capability Assessments.
  • Ensure that distributors recruit, develop, motivate and retain a sales force through Distributor Sales Excellence implementation that delivers sustainable performance, and provide appropriate support.
  • Provide sales support by visiting distributors' key accounts and by engaging all support functions in Shell that could help deliver the customer promise.
  • Develops and sustains pipeline management activities with distributors to achieve indirect pipeline KPIs, such as: Coverage, Penetration, Throughput/Volume, Target Delivered, Customer Churn
  • Implements Distributor Value Propositions (DVP) to develop the skills of distributors.
  • Articulates CVPs aligned with customers' needs through appropriate presentation of products and services.
  • Leverages understanding of pricing and related policies and procedures to execute mutually beneficial and value-driven business transactions with customers.
  • Collaborate with Distributors to develop and retain Distributor Sales forces.
  • Embody the Life Saving Rules, ensuring that behavior conforms to Shell's HSSE culture and policy whether at our premises, travelling or at distributor/customer sites.

KEY CHALLENGES:

  • Driving robust 3year Distributor business planning process and contract assurance through formal quarterly reviews, including but not limited to: pipeline management quality & progression, sellthrough business
performance, marketing calendar execution, alignment, sales capability development, supply chain management, succession planning and Distributor Offer Book.

  • Modelling and supporting Sales 1st behaviors. Move from a "sell to" to a "sellthrough" model in order to deliver top line growth.
  • Auditing, challenging and coaching the Distributor Leadership Team on key business management areas such like Finance, Sales, Marketing, Supply Chain Management, HSSE and People Management.
  • B2C Industry working experience from 3 years.

REQUIREMENTS:

  • Bachelor's in Economics and/or Equivalent certified.
  • Significant indirect sales experience, with a proven track record of developing profitable business.
  • Proven track record in coaching, leading and inspiring teams.
  • Demonstrated breadth of business experience (financial, marketing, operations, etc.)
  • Solid understanding of basics of supply chain management such as forecasting, replenishment planning and logistics management.
  • Strong interpersonal skills and ability to build constructive relationship with customers and distributors.
  • Good customer service attitude.
  • English fluency is preferably.
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