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Facilities Manager

3 months ago

Ho Chi Minh City, Ho Chi Minh, Vietnam JLL Full time
JLL supports the Whole You, personally and professionally.

MAJOR RESPONSIBILITIES
People Management (where applicable)Manage and coach team
Develop and sustain a high-quality well motivated team
Ensure high staff morale, trust and work ethics
Actively support an environment that supports teamwork, co-operation and performance excellence within team
Assist in mentoring and enabling Training & Development of team members

Client/Stakeholder ManagementDeliver excellent customer service to meet on-site client's expectations
Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels
Monitor procedures to ensure client's expectations are conveyed and worked upon

Procurement & Vendor ManagementManage multiple vendors including hard and soft skills to deliver services on time and within budget
Manage vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practices

Contracts ManagementEnsure that all contracts are professionally delivered at the right cost and in line with the Jones Lang LaSalle Code of Ethics
Monitor expiry of contracts and initiate re-procurement if needed
Continually assess contracts to ensure best value delivered to the client

Finance ManagementEnsure that the site's financial operations are meeting targets and control requirements
Assist and monitor financial processes to ensure account payable procedures are followed at all times

Health & Safety ManagementImplement and manage safety procedures to ensure the provision of a safe working environment
Ensure compliance with statutory regulations on fire, health and safety standards

Site Operations ManagementImplement Industry Best Practice operations
Assist and monitor to ensure all building procedures and performance measures are maintained at all times
Ensure all Critical Environment (CEM) requirements are met
Seek ways to reduce costs and improve operational standards
24/7 emergency call support and site attendance is required

Risk ManagementAssist in the implementation and management of a property risk management program
Support the implementation and monitoring of disaster recovering and business continuity plans
Follow established escalation procedures and incident reporting procedures
Adhere to Jones Lang LaSalle's business conduct by ensuring compliance with the firm's guidelines, procedures and strategies

Achieve Key Performance Indicators and Service Level Agreement targets
Residence ManagementInitiate positive resident contact.
Attend weekly meeting at the Residence.

Take note of any request from the Resident, coordinate with relevant parties to process the request, make sure they are completed within approved timeline and budget.

Conduct property check to look for safety concerns, maintenance items, lightings replacement or landscaping needs etc.
Regularly and timely update the Resident of work progress.

CANDIDATE SPECIFICATION:

KEY SELECTION CRITERIA
Ideal Experience
Min. 5 years of experience in facilities, property management, hospitality or related field
Experience of working in Commercial/Office building environment
Knowledge of local health and occupational safety requirements
Knowledge of critical facilities
Knowledge of vendor management for specialized services
An understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
Proven capacity to understand and interpret commercial contracts

Critical Competencies for Success
Client Focus & Relationship ManagementEase of interaction with a wide range and wide level of client staff
Ability to manage conflict and balance between client and firm requirements
Has a customer-oriented attitude
Demonstrates proactive & professional approach to customer service

Project Management & Organizational SkillsExcellent planning & organizational skills to prioritize work and meet tight deadlines
Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic ThinkingCapacity to deal with ambiguity and solve complex problems effectively
Analytical, proven ability to solve problems using a quantitative approach
Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics
Demonstrated superior people management skills - ability to lead team effectively, train them well, and promote open, constructive and collaborative relationships at all levels
Strong communicator - Good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener
Passion for quality - has an eye for detail to make sure the best delivery of services
Self-motivated; confident & energetic
Ability to effectively deal with stressful situations
Flexible - able to adapt to rapidly changing situations
Strong