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Senior Business Analyst, Digital Services

3 months ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Ninja Van Full time

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia.

Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.


At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts.

Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers.

But we are just getting started We have much room for improvement and many ideas that will further shape the industry.


The Digital Services team provides e-commerce sellers with a suite of digital tools that automates and optimizes the most challenging aspects of the e-commerce process, allowing users to streamline order fulfillment and manage customer experience across various digital channels and platforms, integrating it with our delivery services to create a hassle-free experience.


Responsibilities:

  • Gather, analyze and interpret data related to Digital Services, including customer behavior, sales trends, and user engagement.
  • Monitor and report on key performance metrics, including revenue, customer acquisition, retention, and churn.
  • Analyze market trends and competitive landscape to identify new opportunities and areas for growth.
  • Be the main PIC and coordinator for acquisition campaigns and crossselling campaigns
  • Work out feasible campaign mechanics and promo incentives within budgetary constraints
  • Project manage all joint acquisition campaigns and crossselling campaigns
  • Ensure that all sales teams have the relevant support material and resources (e.g. coordinate training, preparation of sales materials, promo posters etc) to achieve maximum results
  • To identify gaps and learnings from each campaigns and make improvements in the next campaign
  • Communicate findings and recommendations to stakeholders across the organization
  • Be the translator between the stakeholders in Vietnam and in Singapore

Requirements:

  • 35 years of business analysis, preferably in the ecommerce saas industry
  • Proficient in dealing with and analyzing large amounts of unstructured data on excel
  • Proficient in Google Suite & Microsoft Office
  • Familiar / Proficient in SQL
  • Bachelor's degree in any field
  • Proficient in Vietnamese & English (must be able to communicate well)