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Salesforce Business Analyst
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We are seeking a highly skilled Salesforce Business Analyst to join our team at Dikshatek. As a Business Analyst, you will play a critical role in driving business process improvement and delivering exceptional customer experiences through Salesforce.
Key Responsibilities- User Journey Documentation: Understand user journeys and the technology used in conjunction with Experience Cloud sites to document and facilitate the users experience.
- Requirements Elicitation: Participate in requirements elicitation sessions with department leaders and other stakeholders to document user processes, business rules, terminology, and development requirements for small and medium-sized projects.
- Application Integration: Understand which applications work with or are integrated into the Experience Cloud sites for customers to have a seamless experience.
- Documentation and Support: Develop supporting documentation such as process flows and mockups, and provide support to the Development Project Owner (DPO) during Sprints to help the Scrum team understand business and functional requirements, value, and expectations.
- Testing and Quality Assurance: Write SIT and UAT test cases for small and medium-sized projects, provide feedback on work in progress, clarify requirements, and ensure development meets defined acceptance criteria.
- Training and Support: Provide training documentation and support to business trainers for end-user training sessions, and assist staff in their efforts to provide tier 2 application support by isolating issues and implementing resolutions within the established IT change control framework.
- Reporting and Communication: Oversee development and maintenance of reports/dashboards using either SFDC report builder/workbench or other reporting tools, and communicate effectively with business users on the status of enhancements, projects, and open production support tickets.
- At least 3 years of experience working in a Business Analyst position.
- At least 1 year of experience working on projects related to Commercial/Sales process improvement.
- Knowledge of SFDC Experience Cloud and Health Cloud.
- Minimum certification as Salesforce Administrator. Additional certifications are a plus.
- Intermediate knowledge of concepts including standard object features, console configuration, workflows, validation rules, Process Builder, Visual Flow, reporting, security settings, role hierarchy, and Salesforce Lightning.
- Bachelors degree or equivalent experience.
- Experience supporting or working with a Commercial organization, preferably in the pharmaceutical, medical device, or any other regulatory-controlled industry.
