Salesforce Business Analyst

1 week ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Dikshatek Full time
Job Title: Salesforce Business Analyst

About the Role:

We are seeking a highly skilled Salesforce Business Analyst to join our team at Dikshatek. As a Salesforce Business Analyst, you will be responsible for understanding user journeys and technology used in conjunction with Experience Cloud sites to document and facilitate user experiences.

Key Responsibilities:

  • Participate in requirements elicitation sessions with department leaders and other stakeholders to document user processes, business rules, terminology, and development requirements for small and medium-sized projects.
  • Understand which applications work with or are integrated into the Experience Cloud sites for customers to have a seamless experience.
  • Work with DPO to write user stories and acceptance criteria aligned to business requirements for Scrum team backlog based on requirements sessions.
  • Participate in UX design sessions to understand how requirements translate into Experience Cloud designs.
  • Develop supporting documentation such as process flows and mockups.
  • Help DPO pull together documentation for business stakeholders to submit for legal and compliance reviews.
  • Provide support to DPO during Sprints to help Scrum team understand business and functional requirements, value, and expectations.
  • Learn key portal functionality and backend to determine functional requirements.
  • Write SIT and UAT test cases for small and medium-sized projects.
  • Provide feedback on work in progress, clarify requirements, and ensure development meets defined acceptance criteria.
  • Support Quality Assurance testing strategy and plan including writing test scenarios for user acceptance testing and creating data for testing.
  • Provide UAT support to business testers.
  • Participate in both Business and Technical KT sessions Ensure all documentation is finalized beforehand off to Production Support team.
  • Provide training documentation and provide support to business trainers for end-user training sessions.
  • Assist staff in their efforts to provide tier 2 application support by isolating issues and implementing resolutions within the established IT change control framework.
  • Oversee development and maintenance of reports/dashboards using either SFDC report builder/workbench or other reporting tools.
  • Communicate effectively with business users on the status of enhancements, projects, and open production support tickets.
  • Translate Product Support tickets into requirements for bug and enhancement fixes.
  • Work with business stakeholders to ensure bug and enhancement requirements are fully understood and approved.
  • Work within IT change control process to ensure bug fixes and enhancements are successfully deployed to Production.

Requirements:

  • At least 3 years of experience working in a Business Analyst position.
  • At least 1 year of experience working on projects related to Commercial/Sales process improvement.
  • Knowledge of SFDC Experience Cloud.
  • Knowledge of Health Cloud.
  • Applicant is actively working with SFDC in current position or has done so in a recent position.
  • Minimum certification as Salesforce Administrator. Additional certifications are a plus.
  • Intermediate knowledge of concepts including standard object features, console configuration, workflows, validation rules, Process Builder, Visual Flow, reporting, security settings, role hierarchy, Salesforce Lightning.
  • Bachelors degree or equivalent experience.
  • Experience supporting or working with a Commercial organization, preferably in the pharmaceutical, medical device, or any other regulatory-controlled industry.

What We Offer:

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.

How to Apply:

Please submit your resume and cover letter to [insert contact information].

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