Salesforce Business Analyst

3 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Dikshatek Full time

Job Summary

We are seeking a highly skilled Salesforce Business Analyst to join our team at Dikshatek. As a Business Analyst, you will be responsible for understanding user journeys and the technology used in conjunction with Experience Cloud sites to document and facilitate the users experience.

Key Responsibilities

  • Participate in requirements elicitation sessions with department leaders and other stakeholders to document user processes, business rules, terminology, and development requirements for small and medium sized projects
  • Understand which applications work with or are integrated into the Experience Cloud sites for customers to have a seamless experience
  • Work with DPO to write user stories and acceptance criteria aligned to business requirements for Scrum team backlog based on requirements sessions
  • Develop supporting documentation such as process flows and mockups
  • Provide support to DPO during Sprints to help Scrum team understand business and functional requirements, value, and expectations
  • Learn key portal functionality and backend to determine functional requirements
  • Write SIT and UAT test cases for small and medium sized projects
  • Provide feedback on work in progress, clarify requirements, and ensure development meets defined acceptance criteria
  • Support Quality Assurance testing strategy and plan including writing test scenarios for user acceptance testing and creating data for testing
  • Provide UAT support to business testers
  • Participate in both Business and Technical KT sessions Ensure all documentation is finalized beforehand off to Production Support team
  • Provide training documentation and provide support to business trainers for end user training sessions
  • Assist staff in their efforts to provide tier 2 application support by isolating issues and implementing resolutions within the established IT change control framework
  • Oversee development and maintenance of reports/dashboards using either SFDC report builder/workbench or other reporting tools
  • Communicate effectively with business users on the status of enhancements, projects and open production support tickets
  • Translate Product Support tickets into requirements for bug and enhancement fixes
  • Work with business stakeholders to ensure bug and enhancement requirements are fully understood and approved
  • Work within IT change control process to ensure bug fixes and enhancements are successfully deployed to Production


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