Salesforce Business Analyst
3 weeks ago
Job Summary
We are seeking a highly skilled Salesforce Business Analyst to join our team at Dikshatek. As a Business Analyst, you will be responsible for understanding user journeys and the technology used in conjunction with Experience Cloud sites to document and facilitate the users experience.
Key Responsibilities
- Participate in requirements elicitation sessions with department leaders and other stakeholders to document user processes, business rules, terminology, and development requirements for small and medium sized projects
- Understand which applications work with or are integrated into the Experience Cloud sites for customers to have a seamless experience
- Work with DPO to write user stories and acceptance criteria aligned to business requirements for Scrum team backlog based on requirements sessions
- Develop supporting documentation such as process flows and mockups
- Provide support to DPO during Sprints to help Scrum team understand business and functional requirements, value, and expectations
- Learn key portal functionality and backend to determine functional requirements
- Write SIT and UAT test cases for small and medium sized projects
- Provide feedback on work in progress, clarify requirements, and ensure development meets defined acceptance criteria
- Support Quality Assurance testing strategy and plan including writing test scenarios for user acceptance testing and creating data for testing
- Provide UAT support to business testers
- Participate in both Business and Technical KT sessions Ensure all documentation is finalized beforehand off to Production Support team
- Provide training documentation and provide support to business trainers for end user training sessions
- Assist staff in their efforts to provide tier 2 application support by isolating issues and implementing resolutions within the established IT change control framework
- Oversee development and maintenance of reports/dashboards using either SFDC report builder/workbench or other reporting tools
- Communicate effectively with business users on the status of enhancements, projects and open production support tickets
- Translate Product Support tickets into requirements for bug and enhancement fixes
- Work with business stakeholders to ensure bug and enhancement requirements are fully understood and approved
- Work within IT change control process to ensure bug fixes and enhancements are successfully deployed to Production
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