Business Solutions, Specialist

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam AIA Full time

DISCOVER YOUR 'BEST' AT AIA

  • We believe in striving for excellence and continuous improvement, always aiming for our personal 'best' as there are no boundaries to growth.
  • We are dedicated to empowering each individual to discover their 'best' potential in their tasks, professional development, lifestyle, and positive impact on others. By working together, we can enhance the well-being and longevity of our community.
If you are aligned with our values, we are excited to connect with you.

WE ARE SEARCHING FOR.....


As a Business Solutions Analyst, you will focus on enhancing operational efficiency by implementing systematic approaches to streamline processes, reduce cycle times, address quality deviations, process variations, and eliminate non-value-adding tasks. Additionally, ensuring compliance with regulatory standards is essential.


Report to:
Manager, Business Solutions

Location:

HCM

Function:
Partnership Distribution | Department: Partnership Business Management

Role:
Individual Contributor

Roles & Responsibilities:

A

PD Digital Platforms Management:
  • Collect, analyze, and document user requirements for both existing and new platforms/systems
  • Collaborate with other teams for creating business cases and overseeing project implementations
  • Handle system incidents and urgent fixes
  • Conduct User Acceptance Testing
  • Provide end-user training and prepare training materials
  • Suggest system improvements to enhance performance
  • Lead communication, promotional, and awareness activities to boost user adoption

B

PD Process Improvement:
  • Recommend technical solutions and develop tools for automating workflows to minimize manual tasks and reduce errors
  • Document requirements, create user guides, and train users on automated tools
  • Assist users with the implementation of automation tools
  • Support teams in executing and overseeing new projects and initiatives, including project management and team collaboration

C

People Development:
Provide guidance, coaching, and support to team members

Job Responsibilities:
  • Experience: Minimum 12 years in the Insurance or Financial Services sector
  • Certifications/Licenses required: MIS, Business Analysis, or Project Management
  • Key skills: Excel, PowerPoint, Basic SQL or Oracle knowledge, and database management
  • Join us in a rewarding career where we contribute to enhancing the well-being of our customers and the wider community.

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