Senior Administrator, Telesales

2 weeks ago

Hanoi, Hanoi, Vietnam Techcombank Full time

10-Jan-2023
Senior Administrator, Telesales :

  • Category: Retail Banking Group
  • Job Type:
  • Facility: Retail Banking
    Job Purpose:


The job holder responsible for call through the Telesales system to advise and sell Card products (Credit, Debit,...) and related services for individual customers identified in each period; close an appointment to transfer to the department's RBO or branch/transaction office (for Credit Card products) or further process the sales cycle (for Non-Credit products) to achieve individual targets for the department and other retail targets.


Key Accountabilities (1):

  • Strictly comply with the Bank's Labor Regulations.
  • Perform work in accordance with policies, regulations, procedures, internal guidelines... and commitment to service quality (SLAs).
  • Receive the list of assigned customers, develop a plan to sell retail products of the bank in the area and the list of assigned customers.
  • Implement sales on assigned data sources to achieve monthly work targets.
  • Break down monthly targets into daily targets (e.g. daily number of calls, sales appointments and new customers that need to be completed)

Key Accountabilities (2):

  • Actively exploiting more customer databases collected from sources outside the banking system to increase the salary of new customers for the bank.
  • Call to introduce and offer the products identified in each period.
  • Full consultation on product features, fees, interest payable and documents to be provided to customers.
  • Set up appointments và transfer the established appointment information to the focal point at the business unit, branch.
  • Report daily sales activities and sales targets (e.g. Calls, appointments, records obtained) to Telephone Sales Manager, Direct Sales Manager

Key Accountabilities (3):

  • Regularly improve product knowledge and skills as well as sales skills, approaching customers, analyzing and controlling risks.
  • Closely linked with direct selling departments and branches and related departments
  • Continuously coordinate checking for defects and building products or processes with special attention to coordination with the branch
  • Participate in the training of the unit, support the Sales Director by phone with the general work of the group
  • Report the implementation work to the management department on a daily basis.
  • Perform other duties as assigned by the Sales Manager

Key Relationships - Direct Manager:

Manager, Telesales

Key Relationships - Direct Reports:

None

Key Relationships - Internal Stakeholders:

Branches/PGDs, PFSs, Operations Blocks

Key Relationships - External Stakeholders:

Individual customers

Success Profile - Qualification and Experiences:

Domain Expertise

  • At least 02 years of experience in banking and finance, preferably in telephone sales

Qualifications:

  • University degree (minimum) relating to Insurance, Finance, Banking and Economics
  • English level: according to the Bank's policy in each period

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