F&b Sales Manager

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Khách sạn Sheraton Sài Gòn Full time

Mô tả công việc:

(Mức lương:
Thỏa thuận)

Building Successful Relationships that Generate Sales Opportunities

  • Develop, coordinate and implement social media initiatives as well as beverage promotional programs.
  • Work collaboratively with offproperty sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
  • Build and strengthen relationships with existing and new customers to enable future bookings.
  • Develop relationships within community to strengthen and expand customer base for sales opportunities.
  • Manage and develop relationships with key internal and external stakeholders.
  • Promote awareness of brand image internally and externally.
Managing Sales Activities

  • Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
  • Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
  • Recognize opportunities to upsell the customer and sell enhancements to create a better Marriott experience or event.
  • Participates in entertainment, trade shows, sales calls with members of sales team to acquire new business and/or close on business.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
  • Develop, implement and execute the revenue and marketing programs for all outlets and room service.
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

  • Identify new business to achieve personal and location revenue goals.
  • Understand the overall market competitors' strengths and weaknesses, economic trends, supply and demand etc. and know how to sell against them.
  • Close the best opportunities for the location based on market conditions and location needs.
  • Gain understanding of the location's primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution.
Providing Exceptional Customer Service

  • Support the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
  • Service our customers in order to grow share of the account.
  • Execute and support the company's customer service standards.
  • Provide excellent customer service consistent with the daily service basics of the company.
  • Set a positive example for guest relations.
  • Interact with guests to obtain feedback on product quality and service levels.
Communication & Working with Others

  • Speak to guests and coworkers using clear, appropriate and professional language.
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Support all coworkers and treat them with dignity and respect.
  • Handle sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.
  • Develop and maintain positive and productive working relationships with other associates and departments.
Policies and Procedures

  • Comply with quality assurance expectations and standards.
  • Maintain confidentiality of proprietary materials and information.
  • Follow company and department policies and procedures.
  • Protect the privacy and security of guests and coworkers. Perform other reasonable job duties as requested.

Chức vụ:
Nhân viên/Chuyên viên

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

  • Professional working environment under Marriott International
  • Work alongside a highperforming and selfstarting team in one of the leading hotels in Ho Chi Minh City
  • Details of orientation, induction programs, learning tools and courses equipped
  • Free duty meals, uniform and parking
  • 24/24 personal accident insurance, social insurance, health insurance
  • Competitive salary and benefit

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

  • Good command both in English and Vietnamese
  • Minimum of 2 yearexperience in a related work experience (in the hotel industry preferred)
  • Conducting duties in a courteous, safe and efficient manner, in accordance with the hotel's policies and procedures, ensuring that a high level of service is maintained

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
Giám Sát Dịch Vụ,Kinh Doanh/Bán Hàng,Nhà Hàng/Khách Sạn,Tư Vấn Bán Hàng

Trung cấp - Nghề
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