Director of Operation F&b

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam highgate property management Full time
Operational Leadership

  • All teams of the respective F&B business units have clear understanding of their duties, responsibilities, and key performance indicator expectations.
  • A culture of excellence, teamwork and continuous improvement is always fostered and visible.
  • Strategies to enhance operational efficiencies, guest experience and cost effectiveness are developed and implemented in all business units.
  • Best practices are followed and safeguarded by personal presence and involvement by providing regular on site and occasional remote support to business unit leaders.
  • Quality Assurance programs are implemented in all operational areas to ensure compliance with company & industry standards as well as local regulations
  • Preopening timelines & critical paths are established, approved, and followed accurately and to the desired quality.
  • Standard Operating Procedures (SOPs) and Local Standard Operating Procedures (LSOPs) are developed, reviewed, and audited regularly.
  • Existing processes are challenged and reviewed, innovation is encouraged, and open communication lines are maintained to ensure additional value can be created.
  • Active floor presence in all business units is maintained on a consistent basis, VIP guests and events are personally coordinated.
  • Expectations and guidelines on food hygiene and handling standards are set, implemented, trained and controlled.
Financial Management

  • Financial success is ensured by actively monitoring and guiding the teams on actions to be taken on KPIs related to operational efficiencies, revenue generation and cost control.
  • New business models or locations are evaluated for their financial feasibility and business plans are developed together with the Executive Committee.
  • CAPEX budgets for new developments or renovations are developed and respected in their implementation
  • Oversight of all portfolio businesses financial aspects is maintained and reported on a weekly, monthly, and yearly basis. Budgets are reviewed and followed in all business units.
  • Purchasing and Procurement processes are closely monitored and evaluated, purchasing agreements are negotiated in the owning company's best interest.
  • Cost control measurements and systems of accountability are developed and implemented without compromising on quality.
Sales & Revenue Growth

  • Marketing and PR activities and plans are developed, approved and implemented on property and head office level.
  • Menus are developed, reviewed, and proposed at regular review intervals. Menus are always market appropriate, innovative, and following brand guidelines.
  • Close relationships with the entire partner network are fostered, maintained, and developed actively with personal involvement.
  • Periodic sales reports & reviews are produced and reviewed. Recommendations and action plans are formulated.
Team Development

  • All business units consistently maintain an engaged and skilled workforce by means of training opportunities and clearly defined job descriptions, scope, and performance management reviews.
  • Property personnel is recruited, trained, and guided following the established standard and processes. A culture of care and continuous growth is fostered through personal involvement
  • Regular meetings, events and trainings are attended and observed in all operational units.
  • All Key personnel of the business units receive the necessary attention, guidance and onboarding support to succeed in their roles.
Reporting & Administration

  • Reporting standards are clearly outlined, defined, and monitored. Reports are delivered consistently and timely at all times.
  • Key leadership meetings are planned, executed and participated in on a monthly/weekly or daily basis.
  • Daily/Weekly/Monthly/Yearly reporting schedule and Management Information Systems (MIS) are implemented and followed in all business areas.
  • Relationships with all stakeholders are maintained actively and frequently.
Other duties are performed as assigned by the Head of Management.

Yêu cầu công việc:

  • Strong leadership and organizational skills with the ability to drive performance and achieve results.
  • A passion for or experience in Japanese restaurants and/or Lifestyle Concepts is a big plus/
  • Proven experience in a senior F&B management role, overseeing multiple outlets or locations.
  • In
- depth knowledge of industry trends, customer preferences, and emerging technologies especially in Ho Chi Minh City

  • Excellent communication and interpersonal skills.
  • Financial acumen and the ability to manage budgets effectively.
  • Bachelor&039;s degree in Hospitality Management, Business Administration or a related field.
  • A culinary arts background is a distinct benefit
  • Entrepreneurial mindset

Quyền lợi:

Company trip, team building
Annual Leaves
Periodic health examination
KPI Bonus
Social insurance, health insurance, unemployment insurance
There is a bonus regime on holidays and Tet
13th month salary
Health care insu

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