![Techtronic Industries](https://media.trabajo.org/img/noimg.jpg)
IT Senior Service Desk Analyst
2 weeks ago
Mô tả công việc:
(Mức lương:
Thỏa thuận)
- Service Desk Operations:
- Handle escalated IT incidents and requests to ensure quick resolution.
- Provide expertlevel support and guidance to junior IT service desk staff.
- Collaborate with other IT teams and departments to resolve complex issues.
- ITSM Development & Management:
- Develop, configure, and enhance modules on the ITSM platform.
- Implement ITSM system upgrades, patches, and maintain integrations with other business tools.
- Work closely with IT and business stakeholders to gather requirements and ensure ITSM System aligns with business needs.
- Process & Strategy Development:
- Recommend and implement improvements to service desk processes and policies.
- Drive continual service improvement initiatives.
- Document standard operating procedures and provide training to the team.
- Reporting & Analytics:
- Generate reports and dashboards to monitor service desk performance.
- Use ServiceNow analytics to identify trends and areas for improvement.
- Collaboration & Training:
- Mentor and train junior service desk analysts.
- Collaborate with other teams to improve endtoend IT processes.
- Other adhoc duties as assigned by manager.
Chức vụ:
Nhân Viên/Chuyên Viên
Hình thức làm việc:
Toàn thời gian
Quyền lợi được hưởng:
- Having chances to get attractive company bonus every month/year
- Company trip once a year + Joining party
- Salary and position is reviewed 1 time a year
- Bonus by individual ability and company's performance.
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment.
Yêu cầu bằng cấp (tối thiểu): Đại Học
Yêu cầu công việc:
- Academic:
- Bachelor's degree or equivalent in Computer Science, Information Systems, or a related field.
- Experiences/Competencies:
- Experience:
- Minimum of 3 years in an IT Service Desk, IT Technical Support or similar role.
- Minimum of 3 years in developing, configuring, and administering any ITSM platforms such as ServiceNow, Ivanti, Freshworks
- Development Skills:
- Proficiency in JavaScript, HTML, and CSS.
- Knowledge in developing and customizing cloud based ITSM Portal widgets.
- Experience with Flow Designer and IntegrationHub.
- Best Practices & Methodologies:
- Strong understanding of ITIL Framework.
- Communication & Problemsolving:
- Excellent troubleshooting skills.
- Strong interpersonal and communication skills.
- Certifications:
- ITIL v3, ITIL 4 is a plus.
- ServiceNow System Administrator certification is a plus.
- ServiceNow Implementation Specialist or Application Developer certification is a plus.
- Other Skills:
- Fluent in English across reading, speaking, listening, and writing.
Yêu cầu giới tính:
Nam/Nữ
Ngành nghề:
CNTT - Phần Cứng,CNTT - Phần Mềm,Data Analytics,IT Support
Đại Học
Không yêu cầu
-
IT Service Desk Dispatcher
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam ELCA Việt Nam Full timeIn this role:The IT Service Desk Dispatcher plays a pivotal role in optimizing the use of internal and field resources by efficiently dispatching daily service requests. This involves closely monitoring and managing incoming client requests through a ticketing system. Additionally, the dispatcher serves as the initial point of contact for basic analyst...
-
Service Desk Supervisor
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Mirae Asset Full timeThông tin việc làm:Nơi Làm Việc: Hồ Chí Minh (Quận 1)Cấp Bậc: Trưởng nhóm / Giám sátHình Thức: Nhân viên chính thứcKinh Nghiệm: 5 NămMức Lương: Lương thỏa thuậnNgành nghề: CNTT Phần mềm, CNTT Phần cứng / Mạng, IT, Ngân hàng, Tài chính / Đầu tưHạn Chót Nhận Hồ Sơ: 30/09/2023Phúc Lợi:...
-
Senior Business Analyst
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Got It Full timeSenior Business Analyst:Got It- Ứng TuyểnBusiness Analyst Agile Product Manager- Đăng nhập để xem mức lương 911 Nguyễn Văn Thủ, ĐaKao, quận 1., District 1, Ho Chi Minh Xem bản đồ Tại văn phòng 7 giờ trước3 Lý Do Để Gia Nhập Công Ty:Competitive Salary Flexible and quality working environment Employee Stock optionMô...
-
Senior Client Services Analyst
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam IQVIA Full timeAs a Senior Client Service Analyst at IQVIA, you will be responsible for providing quality service to the clients and assist them to obtain maximum value from IQVIA information products and services. Control the data and report generation process, provide guidance and support to internal and external data stakeholders Assure the consistency, integrity, and...
-
Service Desk Technician
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Ampere Computing Full timeThe RoleOur world class Information Technology team is seeking a Service Desk Technician to provide technical assistance and end-user support related to computer systems and hardware/software. You will support end users, write technical documents and manage asset inventory. You will respond to tickets/queries, run diagnostic programs, isolates problem, and...
-
Business Analyst It
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam IT-Development Vietnam Full timeBusiness Analyst IT:IT-Development Vietnam- Ứng TuyểnBusiness Analyst English IT Support- Đăng nhập để xem mức lương 5.04, DC Tower, 111 D, Lý Chính Thắng, Võ Thị Sáu Ward, District 3, Ho Chi Minh Xem bản đồ Tại văn phòng 8 giờ trước3 Lý Do Để Gia Nhập Công Ty:Competitive salary and bonus Premium healthcare package...
-
Service Desk Engineer
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam teamwork vietnam ltd Full timeAs service desk engineer, you will work at the entry point of the company and you can be contacted at any time by a user needing help.You will be in charge of:Taking into account all user requests:follow requests and incidents from start to finish- receive and record all calls, queries, complaints, requests, incidents related to the services provided by the...
-
Senior Business Analyst
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Got It Full timeGot It 911 Nguyễn Văn Thủ, ĐaKao, quận 1., District 1, Ho Chi Minh- At office- Posted 4 hours ago- Skills:Business AnalystAgileProduct ManagerTop 3 reasons to join us: Competitive Salary Flexible and quality working environment Employee Stock optionJob description:What you need to doA Business Analyst's main duties are as follows: Gather information,...
-
IT Engineer/service Desk Engineer, Visily
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam KMS Technology Full timeVisily is an AI-powered UI design software started from KMS Labs, the startup incubation arm of KMS Technology.Our team consists of technology entrepreneurs who have built successful product companies from scratch:- QASymphony - test management platform, merged with Tricentis, valued at $2B- Kobiton - mobile testing platform, raised $34M with over 60K...
-
Senior IT Business Analyst
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Fe Credit Full timePhúc Lợi: Bảo hiểm Du Lịch Thưởng Chăm sóc sức khỏe- Đào tạo Tăng lương Chế độ nghỉ phépMô Tả Công Việc:As CRM IT Business Analyst (BA), you are part of the ITCRM team and your main duty is to gather business requirements from internal FeCredit business users. You work with Project Manager, other IT teams and vendor to...
-
Senior Product Owner
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Got It Full timeSenior Product Owner (Product Manager):Got It- Ứng TuyểnProduct Manager Project Manager Business Analyst- Đăng nhập để xem mức lương 911 Nguyễn Văn Thủ, ĐaKao, quận 1., District 1, Ho Chi Minh Xem bản đồ Tại văn phòng 7 giờ trước3 Lý Do Để Gia Nhập Công Ty:Competitive Salary Flexible and quality working environment...
-
Senior Data Analyst
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam VNG Corporation Full timeSenior Data Analyst:VNG Corporation- Ứng TuyểnSQL Project Manager Python- Đăng nhập để xem mức lương VNG Campus, Tân Thuận Đông, District 7, Ho Chi Minh Xem bản đồ Tại văn phòng 5 giờ trước3 Lý Do Để Gia Nhập Công Ty:Attractive salary & benefits you'll love Building largescale products Working in one of the best...
-
Senior Business Analyst
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Hitachi Digital Services Full timeHitachi Digital Services***- Helios Bldg + QTSC9, Quang Trung Software City, Tan Chanh Hiep Ward, District 12, Ho Chi Minh- Hybrid- Posted 5 hours ago- Skills: Business AnalystEnglishTop 3 reasons to join us: International working environment Competitive compensation package and benefits Interacting with leadingedge technologiesJob description:The Role: As a...
-
Senior Data Analyst
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Aviron Full timeSenior Data Analyst (SQL/Python):Aviron- Ứng TuyểnSQL Python- Đăng nhập để xem mức lương 10 D52, Tan Binh, Ho Chi Minh Xem bản đồ Tại văn phòng 1 giờ trước3 Lý Do Để Gia Nhập Công Ty:Competitive pay and attractive benefits Opportunities for career development International and friendly working environmentMô Tả Công...
-
Senior Policy Analyst
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Australian Consulate - General Full time**Mô tả công việc**:(Mức lương: triệu VNĐ) SENIOR POLICY ANALYST (MEKONG-AUSTRALIA PARTNERSHIP)PN HCHI086 - LE 6Monthly salary range: VND 57,245,281 to VND 64,430,069Working for the Department of Foreign Affairs and Trade (DFAT), the Senior Policy Analyst...**Chức vụ**: Nhân viên/Chuyên viên**Hình thức làm việc**: Toàn thời...
-
Senior Airport Services Agent
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Qatar Airways Full timeWe are pleased to announce an incredibly exciting opportunity to join our Ground Services team in Saigon, Vietnam as Senior Airport Services Agent.Provides quality service to passenger in respect to check-in, boarding, special services, lounges, airport hotel and baggage services as per company's commercial and safety standards and procedures ensuring...
-
Senior Business Analyst
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Fullerton Health Full timeSenior Business Analyst (English):Fullerton Health- Ứng TuyểnBusiness Analyst QA QC English- Đăng nhập để xem mức lương 1st Floor, L'Mak Plaza (Nam A Plaza), 127 Hong Ha, Ward 09, Phu Nhuan, Ho Chi Minh Xem bản đồ Tại văn phòng 4 giờ trước3 Lý Do Để Gia Nhập Công Ty:Exciting projects and young team Global company and...
-
IT Help Desk Coordinator
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Ampere Computing Full timeThe RoleOur world class Information Technology team is seeking an IT Help Desk Coordinator to provide technical assistance and end-user support related to computer systems and hardware/software. You will support end users, write technical documents and manage asset inventory. You will respond to tickets/queries, run diagnostic programs, isolates problem, and...
-
Sr/mid Business Analyst
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Got It Full timeSr/Mid Business Analyst:Got It- Ứng TuyểnBusiness Analyst Agile Product Manager- Đăng nhập để xem mức lương 911 Nguyễn Văn Thủ, ĐaKao, quận 1., District 1, Ho Chi Minh Xem bản đồ Tại văn phòng 5 giờ trước3 Lý Do Để Gia Nhập Công Ty:Competitive Salary Flexible and quality working environment Employee Stock optionMô...
-
Senior Associate Business Analyst
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Shiseido Full timeSenior Associate Business Analyst (Senior BI):Date:6 Jul 2023Location: Hồ Chí Minh, 65, VNCompany:ShiseidoKEY JOB ACCOUTABILITIESBuild and drive all local development/ implementation of Digital, CRM & Ecommerce function in Vietnam. Working with Head of Digital & EC to build/develop data infrastructure with a strategic/relevant framework, deliver business...