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Retail Travel Consultant
2 weeks ago
Mô tả công việc:
(Mức lương:
Thỏa thuận)
Ensure a personal service is offered to agents in order to meet and exceed their expectations.
Ensure that the sales process is accurately adhered to (per Sub Departmental SOPs), Sales opportunities are maximized with follow up and resolve any problems to meet and exceed sales revenue and gross profit targets.
- Gather information to fully understand agent requests and present options to meet their needs.
- Identify and take action to upsell and promote all TOI destinations, Tailored Experiences and partner products.
- Take ownership of and monitor individual sales process and follow up with agents to increase booking conversion.
- Liaison with Product and Reservations departments to ensure feasibility of options.
- Prepare proposals and quotes for retail agents or direct clients up to 80% of each day.
- Negotiate fees and changes with agents (where necessary) to gain agreement.
- Send final confirmation and any travel documents or vouchers to agents.
- Report any errors regarding information onTourplan to Supervisor.
- Coordinate with Product Department to update content and tariffs.
- Send individual booking invoices to agents or direct clients when bookings are confirmed.
- Work with operations or reservations to help solve problems for clients on the ground when required.
- Maintain relationships with retail travel agents by ensuring personal service is optimized.
Chức vụ:
Nhân viên/Chuyên viên
Hình thức làm việc:
Toàn thời gian
Quyền lợi được hưởng:
- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Chế độ thưởng
- Chăm sóc sức khỏe
- Tăng lương
- Công tác phí
- Nghỉ phép năm
Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề
Yêu cầu công việc:
- Graduate in Tourism, Hospitality, Economics or Business preferred
- Knowledge of tourism, geography, foreign cultures
- Minimum 1 year in Travel Sales or Sales of Services or 2 years' experience as a Tour Guide within the region
- Excellent written and spoken English
Yêu cầu giới tính:
Nam/Nữ
Ngành nghề:
Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng
Trung cấp - Nghề
Không yêu cầu
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